Customer Service Agent - Auckland NZ

Probe CX; Auckland; On-site; NZD 30,000 - 36,000; Full time

Benefits offered by this job

Hourly rate + On Target Earnings bonus

Career progression

Mental health platform

Diverse and supportive environment

Job summary

Probe Group in New Zealand is seeking Customer Service Representatives to support our branded retail client. You will deliver amazing customer experiences, answer enquiries and follow up on deliveries for online orders. The role emphasizes clear communication and a proactive, can-do attitude across multiple systems.

This fixed-term, full-time position (40 hours/week) operates on a hybrid roster with training onsite and a 31 March 2026 end date. NZ work rights and MOJ check are required.

Qualifications

• Prior customer service experience preferred but not essential.
• Ability to guide, support and convey information to a variety of people.
• Strong communication skills with the ability to listen and understand customer needs.
• A positive 'can do' attitude.

Responsibilities

• Provide exceptional customer service for online orders.
• Answer general enquiries and follow up on deliveries.
• Maintain accurate customer records while multitasking across systems.

Skills

Customer service

Communication skills

Multitasking

Positive attitude

Job description

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

Our NZ team is experiencing a period of growth and we would love for you to join our branded retail client.

We are currently looking for Customer Service Representatives to support our customers with their online orders.

You will be responsible for providing exceptional customer service, answering general enquiries and following up on deliveries.

We are seeking highly driven individuals that strive to exceed expectations. You thrive on ensuring the best outcomes for the customer and are confident in conversing with all different types of people.

Fixed Term. Full Time 40 hours per week

Fixed Term end date: 31 March 2026 (potential to extend)

Operational hours: 8.00am - 2.00am NZT Monday to Sunday (Full availability required across all hours - Hybrid work roster)

1 week onsite Full Time training 11am - 7.30pm NZT Mon-Fri

2 week onsite Academy training between 11am - 7.30pm NZT Mon-Fri

Full NZ work rights (no restrictions, no student visa)

Ability to clear a Ministry of Justice Criminal History Check.

Technology required (for hybrid model)

Stable hardwired internet connection. (No hot-spotting or tethering - internet speed test required)

Smartphone for 2 factor authentication (no calls required)

NOTE: Apple Mac PCs and Laptops are not compatible with our systems

To be successful in this role, you will need to:

• Deliver amazing customer experiences every time in a prompt and professional manner
• Competently use technology and multitask between different systems while actively listening
• Maintaining accurate customer records

Culture & Benefits What we can offer you:

• Hourly rate + On Target Earnings bonus (based on achieving KPI’s)
• A diverse and supportive working environment - everyone is welcome here and our differences make us stronger
• Unlimited access to a trusted mental health platform
• Opportunity for career progression

Skills & Experience

• Prior customer service experience preferred but not essential
• Ability to guide, support and convey information to a variety of people
• Strong communication skills with the ability to listen and understand customer needs
• A positive 'can do' attitude

Our promise to you.

There is no rule that says that work can’t be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We’re committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do.