Customer Service Administrator

Habit Health; Wellington; On-site; NZD 30,000 - 39,000; Part time

Job summary

Habit Health in Wellington is seeking a Customer Service Administrator to be the face of our busy physio clinics and fitness centres. This role manages front-of-house duties and essential admin to keep services running smoothly.

The ideal candidate will have customer-facing experience, strong Microsoft Office skills, and excellent communication. Shifts across three clubs are fixed and part-time, with a supportive team culture and opportunities for progression.

Qualifications

• Experience in customer-facing or admin roles, preferably in healthcare or fitness.
• Strong Microsoft Office skills and basic IT literacy.
• Excellent communication with diverse clients and team members.
• Warm and approachable demeanor suitable for a gym and clinic environment.

Responsibilities

• Welcome gym members and engage with them to support their goals.
• Provide front-of-house duties and diary management for the clinics.
• Promote Habit Health products, tour new clients, and sell memberships.
• Liaise with ACC to register claims and manage payments.

Skills

Customer service

Diary management

Communication

Front-of-house experience

Tools

Microsoft Office

Job description

Description: Our fitness centres across Wellington are seeking a Customer Service Administrator to be the face of Habit Health and manage the administration of our busy physio clinic and fitness centres. This is an excellent role if you are keen to start working in the Health & Fitness industry!

You will have the following shifts across 3 clubs, and these are not negotiable:

• Johnson Street: Tuesday 2:00 pm -8:30 pm
• Majestic Centre: Friday 2:00 pm -7:30 pm
• Evans Bay: Saturday 8:00 am -12:00 pm
• Johnson Street: Sunday 8:00 am -2:00 pm

Main responsibilities:

• Welcome and engage with gym members to achieve their goals
• Provide front-of-house and diary management
• Promote Habit Health products and services including touring new clients and selling memberships
• Liaise with ACC to register claims and manage payments

The benefits of working with us:

• All efforts made to provide you with the work / life balance that suits your needs
• Permanent part time role with career progression pathways
• Great team culture with regular social events, weekly treats, award schemes
• Well-being initiatives: annual eye exam, flu vaccination, access to EAP services and our health and fitness facilities

The ideal candidate:

• Warm and approachable - a friendly manner is key!
• Previous experience in a customer facing / admin role, preferably in healthcare or fitness
• Sound skills using Microsoft Office
• Excellent communication skills - you will be meeting new and varied people every day!

Confidentiality is assured

This role is only open to applicants who have full working rights in New Zealand.