Customer & Network Coordinator

The Lines Company; Te Kūiti; Hybrid; NZD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Wellbeing incentives

Medical insurance

Life insurance

Extra leave days

Flexible working Options

Job summary

The Lines Company is seeking an administrator or early-career candidate to join our team in the King Country. The role supports customer enquiries, fault response, invoicing and admin tasks with a focus on accuracy and timely delivery.

You will collaborate with field staff, the Control Room and Finance to meet service, safety and compliance obligations, with after-hours dispatch duties after training. A chance to learn and grow in the electricity sector.

Qualifications

• Experience in customer service or administration
• Positive, reliable, can-do attitude
• Strong interpersonal and relationship skills
• Great attention to detail and documentation skills
• Remains calm under pressure
• Communicates confidently with a wide range of people
• Can multitask and prioritise work to meet deadlines
• Bonus if you have experience with CRM systems or Microsoft applications

Responsibilities

• Handle customer enquiries, fault response, invoicing, and administrative tasks accurately and on time
• Work closely with field staff, the Control Room, Finance, retailers, and customers to meet service, safety, and compliance obligations
• Participate in the after-hours dispatch roster after training to ensure faults are managed safely and clearly

Job description

Introduction:

Mō mātou | About Us

At The Lines Company (TLC), we've been powering the King Country for nearly 100 years. As a community-owned business, we're all about people — our customers, our team, and our region.

Whether it's supporting local homes, farms, or schools, we work around the clock to keep the lights on and the region running. We offer job stability, competitive pay, and a workplace that values balance, development, and community.

This is a fantastic opportunity for either:

• an experienced administrator, or
• a school leaver / early-career candidate with the right attitude who's keen to learn and grow in the electricity industry.

If you're organised, enjoy helping people, and take pride in doing things right — we can teach you the rest.

Description:

Mō te tūranga | About the Role

This role plays a critical part in ensuring customer enquiries, fault response, invoicing, and administrative processes are completed accurately, efficiently, and on time.

You’ll work closely with field staff, the Control Room, Finance, retailers, and customers to ensure TLC meets its service, safety, and compliance obligations.

You’ll also participate in the after-hours dispatch roster (once trained), helping ensure faults are managed safely, professionally, and with clear communication.

If you thrive in a fast-paced environment, enjoy juggling a variety of tasks, and take pride in accuracy and customer experience, this could be the role for you.

Skills and Experiences:

Nā tāu rourou | What you’ll bring

We’re looking for someone who:

• has experience in customer service or administration or is eager to start their career in this space
• has a positive, reliable, and can-do attitude
• displays strong interpersonal and relationship skills
• has great attention to detail and documentation skills
• remains calm under pressure
• communicates confidently with a wide range of people
• can multitask and prioritise work to meet deadlines

Bonus if you have:

• Experience or interest in the utilities or energy sector
• Experience using CRM systems and Microsoft applications (Word, Excel, Outlook)
• No electricity industry experience required - full training will be provided.

He aha tā mātou | What we offer

We're here to support your next steps in your career by providing a supportive working and learning environment.

We offer:

• Competitive salary and strong employee benefits
• Wellbeing incentives to support your physical and mental health
• Medical and life insurance
• Extra leave days to help you recharge
• Flexible working options, plus a friendly, future-focused team culture

If you're looking for a role where you'll learn by doing and make a meaningful contribution - this could be your next big move.

Application Information

Applications close 9 October 2026

Applicants must be a New Zealand Citizen, Resident, or hold a valid NZ Work Visa. As part of our recruitment process, we conduct Ministry of Justice background checks and pre-employment medical and drug/alcohol screening.