Customer Insights Analyst – Banking & SME Growth

Westpac New Zealand Ltd; New Zealand; Presencial; NZD 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

4 weeks standard holiday + 5 wellbeing

Additional purchased leave up to 4a0w

Banking benefits and insurance

Career growth programs

Generous parental leave

School holiday subsidy

Volunteer days

Descripción de la vacante

Westpac New Zealand Ltd in Auckland (Britomart) is seeking a Customer Insights Analyst to turn data into practical insights for customers, RM teams and product groups. This permanent, full-time role is ideal for a recent graduate or early-career analyst.

You will analyse customer, portfolio and market information to identify growth opportunities and support key business priorities, building commercial banking knowledge on the job.

Formación

• Up to three years’ experience in analytics, insights, research, finance or related area.
• Quantitative/business/economics degree or equivalent experience.
• Good Excel skills and familiarity with SQL or BI tool (Power BI/Tableau) or willingness to learn.
• Ability to create clear, well-structured reports, dashboards or presentations.
• Interest in banking and using data to improve customer outcomes.
• Clear written and verbal communication skills.
• Basic understanding of financial statements and how businesses operate.

Responsabilidades

• Support bespoke customer insights, including sector benchmarking and margin analysis.
• Create customer-ready reports, dashboards, playbooks and actionable insights.
• Build tools to support Relationship Managers, incl. prospecting lists and retention indicators.
• Analyse customer behaviour and segment performance to inform product, pricing and digital decisions.
• Monitor market and economic trends affecting SME, corporate, agribusiness and institutional customers.
• Turn complex information into clear stories and practical recommendations.
• Track impact of initiatives and improve insight tools and content.

Conocimientos

Analytical thinking

Data storytelling

Clear communication

Stakeholder engagement

Educación

Quantitative degree in business/economics or related discipline

Herramientas

Power BI

Tableau

SQL

Descripción del empleo

Westpac New Zealand Ltd in Auckland (Britomart) is seeking a Customer Insights Analyst to turn data into practical insights for customers, RM teams and product groups. This permanent, full-time role is ideal for a recent graduate or early-career analyst.

You will analyse customer, portfolio and market information to identify growth opportunities and support key business priorities, building commercial banking knowledge on the job.