Customer Data Coordinator

Wurth NZ Ltd; Auckland; On-site; NZD 52,000 - 66,000; Full time

Job summary

Wurth NZ Ltd is seeking a Customer Data Coordinator to join our Head Office on a fixed term 12 month maternity cover. You will support data entry and administration, helping ensure accurate customer records and smooth collaboration with the sales team.

This role focuses on database management, data cleansing, and responding to customer requests. You will work in a busy team, coordinating with sales reps to tailor customer setups and improve service delivery.

Qualifications

• Accurate data entry with high attention to detail.
• Experience handling large data sets.
• Ability to plan and organise under time pressure.
• Strong verbal and written communication.
• SAP experience preferred but not required.
• Collaborates with sales team to meet customer needs.

Responsibilities

• Process new customer requests and maintain account details.
• Assist sales force with customer queries to set up correct customer requirements.
• Increase service value through proactive communication with customers and sales team.
• Review, cleanse and organise data across databases.
• Assign customers geographically by area and division.

Skills

Data entry

Data management

Communication

Time management

Team player

Attention to detail

SAP

Tools

SAP

Job description

About Us

The Wurth Group is a global leader in the trade of assembly and fastening materials. Our organization encompasses over 400 companies across more than 80 countries and employs over 88,000 individuals worldwide.

In New Zealand, we are proud to celebrate 38 years of delivering exceptional service and consistently growing sales through our diverse range of uniquely branded, high-quality products.

Wurth NZ comprises approximately 320 full-time employees, including 190 Sales Representatives who travel nationwide to visit over 25,000 customers. They take pride in promoting and selling our extensive selection of uniquely branded workshop supplies, such as abrasives, fasteners, hand tools, power tools, and adhesives.

The Role

This is a fantastic opportunity for a Customer Data Coordinator to join our enthusiastic, busy team in the Head Office on a fixed term 12 month contract to cover for maternity leave. Our department works alongside our large salesforce to assist in the development and growth of both current and future business with our customers. This role will be suited to someone who is confident in both data entry and administration.

The key responsibilities in this role will include, but not be limited to:

• Customer Database Management including processing new customer requests and maintaining customer account details.
• Assisting our sales force with customer specific queries to provide the correct set-up so our customer requirements are met.
• Increase the value of service to our customer by working closely with our motivated salesforce. Both through verbal and written communication.
• Proactively reviewing our data, organising and cleansing where required.
• Geographically assessing, assigning customers based on areas and divisions.

Key to your success will be your ability to demonstrate the following skills:

• Ability to produce quality work with a high level of accuracy and attention to detail.
• Comfortable with entering, organising large amounts of data.
• Ability to work under time pressure as well as to plan and organise work schedule most effectively.
• Highly developed verbal and written communication skills.
• Ability to proactively work independently, show initiative and work productively as part of a team.
• Experience in SAP preferred but not required.

This role would be well suited to an ambitious individual that has demonstrated experience in data entry and data admin. Your strong work ethic and passion for customers and our sales force will see you directly impact the growth and development of our global brand.