Customer Care Coordinator- Otago Region

Bloom Hearing Specialists ANZ; Dunedin; On-site; NZD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive remuneration

Professional development

Clinic incentives

Hearing aid benefits

Customer-centric culture

Job summary

WSA in the Otago region is seeking a Client Care Coordinator to join our audiology clinics. The role is full time, Monday to Friday, 8:30am–5:00pm, based in Dunedin. You will listen to clients, learn their needs and provide high-quality service with a friendly, professional demeanor.

The ideal candidate will have excellent presentation, strong interpersonal skills, and proficiency with MS Office and databases. You will multitask efficiently and support the team to ensure outstanding patient care.

Qualifications

• Excellent presentation and interpersonal skills required.
• Good computer literacy with MS Office and database management knowledge.
• Accurate and fast data entry skills.
• Clearly spoken with professional phone manner.

Responsibilities

• Listen to clients and learn about their needs to tailor service.
• Provide a high level of service and maintain professionalism.
• Be well organized and able to multi-task under pressure.
• Communicate clearly and kindly with clients and team.

Skills

Excellent presentation & interpersonal

MS Office proficiency

Data entry accuracy

Clear and professional communication

Team player

Caring & empathetic

Multi-tasking

Professional phone manner

Tools

MS Office

Database management

Job description

WSA is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

Part of WSA group, Audiology South operates a network of hearing stores across Southland and Otago equipped with the latest technology and, most importantly, the best people. We have a track record of offering and actively supporting progressive career pathways for our employees to grow and develop in the pathway of their choice.

Audiology South is a professional, and progressive business. We provide a full range of audiological services with a focus on hearing assessments and hearing aid fittings.

We have a vacancy for a Client Care Coordinator based in our clinics in the Otago area. The role will be Full Time - Monday to Friday, 8.30am - 5pm

The successful candidate must have a natural ability to listen to clients and learn about their needs, provide a high level of service and be well organized. The ability to speak clearly and personably with clientele and display patience and composure in all communications is essential. You must have a professional phone manner, the ability to multi-task under pressure and a flexible approach.

The ideal person for us would have the following attributes:

• Excellent presentation and interpersonal skills
• Good computer literacy, with MS Office and database management knowledge.
• Accurate and fast data entry skills
• Clearly spoken
• A strong team player, happy to support and contribute as business dictates
• Caring and empathetic nature
• Expert multi-tasking skills
• Ability to maintain a consistently high level of professionalism

Excellent training and support would be provided by our Customer Care Manager and Business Development Manager.

This is a rewarding role where you can help to make a difference in people's lives.

Benefits Of Working With WSA

• A competitive remuneration package
• Ongoing training and continuing professional development to support your career growth and opportunities.
• Clinic incentives available throughout the year
• Hearing Aid Benefits available to Employees, Family and Friends
• You will be joining a business with an industry high NPS score, our customer centric care is at the forefront of everything we do.

Sounds wonderful? We can't wait to hear from you.

WSA is an equal-opportunity employer committed to creating an inclusive employee experience. Regardless of race, colour, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

Candidates will be required to undergo a police check as a condition of employment. This check will be conducted in accordance with applicable laws and regulations and will be used to assess the candidate's suitability for the position.

Applicants must be Australian or New Zealand citizens, permanent residents, or hold valid working rights in Australia or New Zealand to be considered for this role