Customer Business Manager

Nestlé; Auckland; Hybrid; NZD 90,000 - 125,000; Full time

Benefits offered by this job

Hybrid working model

KiwiSaver contributions

Life & Income Protection Insurance

Job summary

Nestlé NZ is seeking an experienced Customer Business Manager to shape customer success across Mass Merchants and Emerging Channels. The role focuses on developing and executing customer strategies that deliver strong commercial outcomes and growth for both Nestlé and our customers.

The position requires 3-5+ years in a senior sales or account management role, a degree in Business/Marketing, and a proven track record of delivering sales growth.

Qualifications

• Experience in senior sales/account management or customer-facing commercial role.
• Proven ability to drive sales growth and hit targets.
• Strong negotiation and stakeholder management skills.

Responsibilities

• Develop and execute customer strategies to deliver strong commercial outcomes for Nestlé and customers.
• Own and deliver customer sales targets, budgets and KPIs.
• Develop and execute customer business plans to drive growth and market share.
• Build relationships with key decision-makers across customer organisations.
• Identify opportunities, anticipate market trends and turn insights into action.
• Collaborate with Marketing, Commercial Planning, Category Development, Field Sales and Supply Chain teams for exceptional execution.
• Monitor performance, analyse results and implement corrective actions.
• Support global sourcing opportunities through the Nestlé Global Supply Chain network when required.

Skills

Strategic thinking

Negotiation

Relationship building

Sales growth

Education

Degree in Business/Marketing

Job description

The Opportunity

At Nestlé, we’re home to some of the world’s most loved brands and are passionate about unlocking growth through strong customer partnerships. We’re looking for an experienced and commercially savvy Customer Business Manager to join our New Zealand team and play a pivotal role in shaping customer success across our Mass Merchants and Emerging Channels.

The Opportunity

At Nestlé, we’re home to some of the world’s most loved brands and are passionate about unlocking growth through strong customer partnerships. We’re looking for an experienced and commercially savvy Customer Business Manager to join our New Zealand team and play a pivotal role in shaping customer success across our Mass Merchants and Emerging Channels.

This is an exciting opportunity for a high-performing sales professional who thrives in a fast-paced environment, loves building strategic relationships, and is ready to take ownership of a key portfolio. If you're someone who enjoys influencing outcomes, identifying opportunities, and delivering sustainable growth, we'd love to hear from you.

A Day in the life…

You will:

• Be responsible for developing and executing customer strategies that deliver strong commercial outcomes while creating value for both Nestlé and our customers.
• Own and deliver customer sales targets, budgets and key performance indicators.
• Develop and execute customer business plans that drive growth and market share.
• Build strong relationships with key decision-makers and stakeholders across customer organisations.
• Identify new opportunities, anticipate market trends and turn insights into action.
• Collaborate with Marketing, Commercial Planning, Category Development, Field Sales and Supply Chain teams to deliver exceptional execution.
• Monitor performance, analyse results and implement corrective actions to maximise outcomes.
• Partner with internal and external stakeholders to support global sourcing opportunities through the Nestlé Global Supply Chain network when required.

What Will Make You Successful?

We're looking for a commercially driven professional who combines strategic thinking with strong execution capability.

• 3-5+ years' experience in a senior sales, account management or customer-facing commercial role.
• Experience managing pharmacy, healthcare, grocery, FMCG or related customer accounts.
• A proven track record of delivering sales growth and exceeding customer targets.
• Strong negotiation, influencing and relationship-building skills.
• Excellent commercial, financial and analytical capability.
• The ability to work cross-functionally and navigate a complex, fast-paced environment.
• A passion for winning, continuous improvement and delivering results.
• A degree in Business, Marketing or a related discipline.
• Experience working with distributor-managed or alternative trade channels is advantageous.

Benefits

• Competitive salary + attractive bonus program
• Hybrid working model
• Company contributions to KiwiSaver
• Life & Income Protection Insurance for KiwiSaver
• Up to 5 ‘KitKat Days’ each year to rest, recharge and support your wellbeing
• Personalised development and varied career opportunities within a global FMCG leader
• Wellbeing perks including free flu vaccinations, discounted private health insurance, and discounted gym memberships including access to Fitness Passport
• Access to Purchased Leave, Volunteering Leave, Sports Leave and Emergency Services Leave
• Up to 18 weeks Paid Parental Leave
• Discounts on Nestlé products and offers from our retail and service partners

Our Story

At Nestlé, we want to help shape a better and healthier world, inspire people to live healthier lives and deliver impact at a scale and pace that makes a difference. We do this by fostering an inclusive, diverse, and collaborative environment, embracing innovation, and empowering people and teams to win.

We aim to hire respectful, curious, value driven and inspiring people who care about the people’s lives that we touch every single day.

Be a force for good.

For more information, please visit our website Nestlé | Welcome | Get In Touch New Zealand (nestle.co.nz)