Retail Assistant - Availability

Woolworths Supermarkets; Hawke's Bay; On-site; NZD 42,000 - 64,000; Full time

Benefits offered by this job

Team discounts

Sonder support

Global career possibilities

Job summary

Woolworths Group in New Zealand is seeking a customer service oriented team member to enhance the in-store experience. You will engage customers on the shop floor, assist with daily operations and help maintain presentation and stock integrity.

Join a friendly, energetic team with wide career possibilities across Woolworths Group and a commitment to diversity and inclusion. We encourage ideas, collaboration and proactive contributions to our shared goals.

Qualifications

• Customer service mindset with focus on loyalty and personalised support.
• Clear communication and interpersonal abilities.
• Uphold company values with integrity and professionalism.
• Attention to detail and proactive issue escalation.

Responsibilities

• Champion Customer Service: Be highly visible on the shop floor, engaging customers with personalised assistance and promptly resolving inquiries and complaints.
• Ensure Store Accuracy: Maintain precise inventory control, including verifying stock and conducting stocktakes, and meticulously perform all price integrity routines.
• Process Deliveries & Maintain Presentation: Accurately process deliveries in a timely manner and support store presentation by ensuring areas are clean and organised.
• Support Daily Operations: Collaborate effectively with the team and swarm to achieve smooth daily operations and contribute to overall store objectives.
• Prioritise Safety & Compliance: Uphold safety protocols, report hazards, and ensure all tasks adhere to company policies and legal requirements.

Skills

Customer-Centric Focus

Strong Interpersonal Skills

Integrity & Professionalism

Detail-Oriented & Proactive

Job description

• Provide excellent customer service to enhance the overall shopping experience.
• Support daily store operations by assisting customer needs.
• Maintain strong store presentation to achieve high customer satisfaction.

Working with Woolworths Supermarkets New Zealand | Te Mahi ki Woolworths Supermarkets New Zealand

With over 185 stores and 20,000 team members across Aotearoa, we've made it our mission to make Kiwi lives a little better every day.

We're friendly, down-to-earth, and energetic - we work hard but we have a great time doing it, and we love what we do. There is plenty of scope for new ideas, lots of room for you to add value, and importantly, you'll be working with a business that touches the lives of three million New Zealanders a week.

We embrace diversity of thought and love to take on challenges with a pragmatic and innovative approach. Our culture thrives on mutual respect, care, curiosity, openness, and a proactive attitude. We continually seek ways to pair, collaborate, support, and learn from each other as a team!

What you'll do | Hei mahi

• Champion Customer Service: Be highly visible on the shop floor, engaging customers with personalised assistance and promptly resolving inquiries and complaints.
• Ensure Store Accuracy: Maintain precise inventory control, including verifying stock and conducting stocktakes, and meticulously perform all price integrity routines.
• Process Deliveries & Maintain Presentation: Accurately process deliveries in a timely manner and support store presentation by ensuring areas are clean and organised.
• Support Daily Operations: Collaborate effectively with the team and "swarm" to achieve smooth daily operations and contribute to overall store objectives.
• Prioritise Safety & Compliance: Uphold safety protocols, report hazards, and ensure all tasks adhere to company policies and legal requirements.

What you’ll bring | Hei koha

• Customer-Centric Focus: You provide outstanding customer service, consistently focused on maximizing loyalty through personalised support.
• Strong Interpersonal Skills: You possess strong communication and interpersonal skills, enabling effective interactions.
• Integrity & Professionalism: You demonstrate a clear commitment to company values and integrity, consistently upholding professional standards and policies.
• Detail-Oriented & Proactive: You are detail-oriented, ensuring accuracy in your work and proactively escalating issues to management when necessary.

What you'll experience | Ngā Huanga

• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
• Access to Sonder. Sonder provides free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families.
• A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.

Endless possibilities with Woolworths Group| Ko Woolworths Tātou

We're a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – to create better experiences together for a better tomorrow.

Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

We believe that diversity, equity, inclusion and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, our customers and our communities, and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best self and reach their full potential.

We encourage all candidates to apply, please let us know in your application if we can support you with any adjustments in the hiring process.

Discover more opportunities with Woolworths Group