Customer Advisor

Colten Care; Christchurch; On-site; NZD 75,000 - 91,000; Full time

Benefits offered by this job

Uniform provided

Excellent inductions, training and 'on

Real career progression opportunities

Annual pay review

Choice of meals on duty

Contributory pension scheme

Background checks at no cost

Job summary

Colten Care is seeking a Customer Advisor to work across Avon Reach and Woodpeckers, BH23 4AH and SO42 7RX. You will nurture leads into sales, maintaining occupancy and providing a warm welcome to visitors and families.

You will support Home Managers, deliver a caring customer journey, and handle enquiries with empathy. A driving licence and own car are essential due to travel between two homes during the week.

Qualifications

• Experience in customer-facing roles with a sales element.
• Strong communication and interpersonal skills.
• Comfortable with administrative tasks and MS Office.

Responsibilities

• Nurture quality leads into sales to maintain occupancy.
• Provide an outstanding customer experience, including show rounds for customers and professionals.
• Engage with the local community and professional contacts as Colten Care ambassador.
• Escort visitors on arrival and help residents settle into their new home.
• Respond to enquiries with reassurance and provide administrative support.

Skills

Customer service

Sales experience

Organisational skills

Communication skills

Initiative

Adaptability

Job description

Salary: £36,000

40 hours per week

Introduction

We're looking for an empathetic and driven Customer Advisor to work across Avon Reach, BH23 4AH and Woodpeckers, SO42 7RX.

You'll ensure your homes maintain high levels of occupancy by nurturing quality leads into sales, providing an outstanding customer experience throughout the process, including show arounds for customers and professionals. You'll engage with the local community and professional contacts, being an ambassador for Colten Care, whilst supporting local promotional activities and events.

You’ll work closely with the Home Manager and care home teams to provide a professional 'warm welcome' to visitors, escorting them on arrival and helping residents settle into their new home. You'll be the compassionate and empathetic ear for families and relatives, responding to requests for assistance and administrative support. You'll provide reassurance at every point of the enquiry journey.

About you

You're passionate about helping people, particularly the older generation, always ready with a listening ear. You're empathetic and compassionate, able to find the right balance between sales and customer service. You're professional, organised, and self-motivated, with a proven track record within a sales environment. You use your initiative and adapt quickly to fast-paced environments.

You’ll be literate and numerate with experience of the Microsoft Office suite. You'll be a car driver and own your own car, as you'll be covering two homes during the working week.

Essential requirement- Business insurance is essential due to travel during work hours

About Colten Care

We're an award-winning, family-owned, independent care home group, with an outstanding reputation in the industry. This is due to our amazing people and our focus on keeping the resident at the heart of everything we do.

We strive to be the best we can hence why all 21 of our nursing homes are rated at least good and 7 are outstanding by the CQC, our national regulator.

If a career in elderly care is for you then you want to be part of the team at Colten Care.

Benefits

• Uniform provided


• Excellent inductions, training and 'on the job' support


• Real career progression opportunities


• Annual pay review


• Choice of hot or cold meals and drinks on duty


• Contributory pension scheme


• Background checks at no cost to you.