Custody & Welfare Officer — Training Provided

New Zealand Police; Bay of Plenty; On-site; NZD 75,000 - 79,000; Full time

Job summary

New Zealand Police is seeking a Custody Officer for Rotorua to manage detainee welfare in custody and during transit. The role emphasizes empathetic care, attention to detail, and collaboration with external stakeholders.

Training and ongoing development are provided, with shifts including weekends and public holidays. Applicants must meet NZ requirements, pass psychometric testing, and complete training at NZ Police College.

Qualifications

• Strong communication skills, both verbal and written.
• Resilience and perseverance with de-escalation ability.
• High attention to detail and accurate record-keeping.
• Duty of care for detainees and welfare responsibilities.
• Reliable team player with flexible shifts.
• Calm, composed under pressure with initiative.
• Typing accuracy and input intoPolice systems.

Responsibilities

• Manage health and safety of detainees in custody and during transit.
• Uncover information using active listening and communication.
• Maintain welfare of people in custody and coordinate care with stakeholders.
• Collaborate with team to de-escalate potential risk.
• Input and update data accurately in Police systems.

Skills

Communication

De-escalation

Attention to detail

Duty of care

Team player

Calm under pressure

Data entry

Job description

New Zealand Police is seeking a Custody Officer for Rotorua to manage detainee welfare in custody and during transit. The role emphasizes empathetic care, attention to detail, and collaboration with external stakeholders.

Training and ongoing development are provided, with shifts including weekends and public holidays. Applicants must meet NZ requirements, pass psychometric testing, and complete training at NZ Police College.