Custody Officer

CGR Services; Wellington; On-site; NZD 75,000 - 79,000; Full time

Job summary

The New Zealand Police in Wellington is seeking permanent full-time Custody Officers to join our central police station team. You will work at Wellington Central Police Station with rotating shifts, handling detainees, gathering information, and ensuring welfare and safety under professional standards.

You will need excellent communication, resilience, attention to detail, and the ability to adapt to changing environments.

Qualifications

• Strong communication skills, both verbal and written.
• Resilience and perseverance, with the ability to de-escalate situations in a calm and professional manner.
• Strong attention to detail, accurate and precise, with the ability to record and prepare information such as statements for court.
• Duty of care, understanding the welfare, health, safety, and level of care required for detainees.
• Strong team player, reliable, trustworthy, flexible to work shifts, weekends, public holidays.

Responsibilities

• You will be able to uncover and collect information using your active listening and communication skills.
• You will be resilient when faced with adverse situations, maintaining composure, and working alongside team members to mitigate and de-escalate potential risk.
• You will work collaboratively with external stakeholders to ensure appropriate care and support for vulnerable detainees is available.
• In a fluid operational environment, you must be adaptable to change, remain vigilant to detainee needs and maintain high standards of professionalism that align with our values.
• Demonstrate commitment to ongoing training.

Skills

Communication

Resilience

Attention to detail

Duty of care

Team player

Calm under pressure

Computer literacy

Job description

Job description

Custody Officer – Wellington

• Wellington City
• Multiple Vacancies
• Starting Salary of $75,495.00
• Permanent – Full Time
• JR6019627

Mō te tūnga | About the role

E tῡ ki te kei o te waka, kia pakia koe e ngā ngaru o te wā. Stand at the stern of the canoe and feel the spray of the future biting at your face

Key Accountabilities

• You will be able to uncover and collect information using your active listening and communication skills.
• You will be resilient when faced with adverse situations, maintaining composure, and working alongside team members to mitigate and de‑escalate potential risk.
• You will work collaboratively with external stakeholders to ensure appropriate care and support for vulnerable detainees is available.
• In a fluid operational environment, you must be adaptable to change, remain vigilant to detainee needs and maintain high standards of professionalism that align with our values
• Demonstrate commitment to ongoing training.

He aha taau e kawe mai | What you’ll bring

• Strong communication skills, both verbal and written.
• Resilience and perseverance, with the ability to de‑escalate situations in a calm and professional manner.
• Strong attention to detail, accurate and precise, with the ability to record and prepare information such as statements for court.
• Duty of care, understanding the welfare, health, safety, and level of care required for detainees.
• Strong team player, reliable, trustworthy, flexible to work shifts, weekends, public holidays.
• Decisive, cool, calm, and collected, can think on your feet, using your initiative and work well under pressure.
• Good computer skills and are comfortable learning new systems, as you will be required to input and update data accurately in Police systems, accurate typing abilities are essential.

Eligibility

• Hold a full New Zealand Driver Licence
• Be a New Zealand citizen or hold permanent residence.
• Be physically fit and able to compete a fitness assessment as part of your recruitment process (https://www.youtube.com/watch?app=desktop&v=cRgqAjTO_yw)
• Be willing to complete a pre‑employment Medical Assessment (including a drug test)
• Be able to work full time.
• Court Custody roles operate Monday to Friday, 8:00am – 4:00pm, based from Wellington Central Police Station.
• District Custody roles operate 24x7x365 following a rotating 2-2-2 roster, including two early shifts, two late shifts and two overnight shifts, followed by 4 days off
• All roles require flexibility to work across different shift patterns, including weekends and public holidays, as required.

This role is Individual Contributor/Emerging Leader level. You can refer to Indicators for Success for further information on the requirements

To view the position description for this role please copy and paste this link into a new browser: https://www.police.govt.nz/sites/default/files/pd/08-2025/custody_officer.pdf

Mo tātou | About us

New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government’s largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas. Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways. The work you’ll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.

Utu ā-tau | Salary

This position is covered by a collective agreement and salary will commence between $75,495.00 and $78,910.00 dependent on skills and experience relevant to the role.

Applications close at 5pm, Sunday 27th September 2026.

If you have any questions about this vacancy, please contact [e-mail]