Critical Care Operations Lead

Te Whatu Ora - Health New Zealand; Hamilton; On-site; NZD 120,000 - 180,000; Full time

Job summary

Health New Zealand | Te Whatu Ora is seeking an Operations Manager in Hamilton to lead the operational delivery of Critical Care Services. You will report to the Operations Director and ensure safe, efficient, and high-quality care within resources, while fostering collaboration and continuous improvement.

This role requires close partnership with clinical leaders across medical, nursing, midwifery, allied health, and technical disciplines to drive strategic planning, service development, and

Qualifications

• 5 to 7 years experience in operational and strategic leadership within a complex healthcare environment.
• Proven track record of building and sustaining collaborative relationships across diverse professional groups.
• Exceptional communication and interpersonal skills, with the ability to lead through influence and inspire high-performing teams.
• Experience managing complex service dynamics, including workforce, resource, and stakeholder challenges.
• Strong capability in negotiation, conflict resolution, and driving positive cultural change.

Responsibilities

• Lead the operational delivery of Critical Care Services.
• Ensure safe, efficient, and high-quality delivery of services within allocated resources.
• Foster a culture of collaboration, innovation, and continuous improvement.
• Partner with clinical leaders across medical, nursing, midwifery, allied health, and technical disciplines.
• Contribute to strategic planning, service development, and performance management.

Skills

Leadership experience

Collaborative relationships

Communication skills

Service dynamics

Negotiation & conflict resolution

Job description

Health New Zealand | Te Whatu Ora is seeking an Operations Manager in Hamilton to lead the operational delivery of Critical Care Services. You will report to the Operations Director and ensure safe, efficient, and high-quality care within resources, while fostering collaboration and continuous improvement.

This role requires close partnership with clinical leaders across medical, nursing, midwifery, allied health, and technical disciplines to drive strategic planning, service development, and