Coordinator, Resolutions

Civil Aviation Authority New Zealand; Wellington; On-site; NZD 65,000 - 80,000; Full time

Benefits offered by this job

KiwiSaver up to 4%

Employee Assistance Programme

Job summary

The Civil Aviation Authority New Zealand in Wellington seeks a proactive Coordinator, Resolutions to support the Resolutions and Legal teams. You will coordinate workflows, manage records, monitor timeframes, and ensure requests are handled efficiently and professionally to uphold transparency and accountability.

This 12-month secondment role focuses on complaints, Official Information Act, and Privacy Act requests, with opportunities to build stakeholder relationships and contribute to

Qualifications

• Experience providing high-quality administrative or coordination support.
• Ability to manage competing priorities in a high-volume environment.
• Strong organisational skills with excellent attention to detail.
• Proactive approach to tracking work and meeting deadlines.
• Confidence communicating with a wide range of stakeholders.
• Experience maintaining accurate records and managing information effectively.
• Sound judgement and discretion when handling sensitive information.
• Strong Microsoft Office skills and the ability to learn new systems quickly.
• Eye for continuous improvement and process optimisation.
• Knowledge of the Official Information Act or Privacy Act, or ability to quickly develop this expertise.

Responsibilities

• Coordinate the day-to-day administration and operation of the Resolutions team.
• Triage and manage incoming requests, complaints, and enquiries.
• Ensure requests are accurately logged, assigned, and tracked.
• Monitor deadlines and elevate risks to ensure statutory timeframes are met.
• Maintain accurate records and ensure information is stored appropriately.
• Support responses to inquiries from oversight and review bodies.
• Develop strong working relationships with stakeholders across CAA.
• Assist with onboarding and training team members on systems and processes.
• Prepare reports and undertake routine analysis to support decision-making.
• Identify and implement improvements to systems, processes, and ways of working.

Skills

Coordination

Administrative support

Time management

Stakeholder engagement

MS Office

Tools

Official Information Act

Privacy Act

Job description

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Civil Aviation Authority New Zealand – Wellington, North Island

The Civil Aviation Authority and the Aviation Security Service offer distinctively different career opportunities and embrace diverse talent. All jobs at the Authority contribute to ensuring safe and secure skies to help New Zealand fly.

The Civil Aviation Authority is the regulatory arm of our organisation and the Aviation Security Service is the nationwide provider for aviation security.

Coordinator, Resolutions

At the Civil Aviation Authority, we don’t just keep New Zealand’s skies safe and secure, we help shape the future of aviation.

• Play a key role managing high-profile regulatory requests
• Join a trusted team supporting transparency and accountability
• Build relationships across CAA while driving process excellence

About the Role

As Coordinator, Resolutions, you'll be at the centre of work that helps CAA respond effectively to complaints, Official Information Act and Privacy Act requests, ministerial correspondence, and other regulatory matters. Working closely with the Resolutions and Legal teams, you'll coordinate workflows, maintain robust records, monitor timeframes, and ensure requests are managed efficiently and professionally. This is an opportunity to contribute to transparency, accountability, and public trust while supporting the smooth delivery of important organisational outcomes.

Please note this is a 12 month secondment.

Key Responsibilities

• Coordinate the day-to-day administration and operation of the Resolutions team.
• Triage and manage incoming requests, complaints, and enquiries.
• Ensure requests are accurately logged, assigned, and tracked.
• Monitor deadlines and elevate risks to ensure statutory timeframes are met.
• Maintain accurate records and ensure information is stored appropriately.
• Support responses to inquiries from oversight and review bodies.
• Develop strong working relationships with stakeholders across CAA.
• Assist with onboarding and training team members on systems and processes.
• Prepare reports and undertake routine analysis to support decision-making.
• Identify and implement improvements to systems, processes, and ways of working.

The salary band for this role is $65,340 - $79,560 Starting salaries are based on knowledge, skills and experience the successful candidate brings to the role, as well as internal relativities.

For more information on the role please view the position description.

What You’ll Bring

You’ll be an organised and customer‐focused coordinator who thrives in a fast‐paced environment. You’ll enjoy keeping things running smoothly behind the scenes, building positive relationships with a wide range of stakeholders, and ensuring important work is delivered accurately and on time.

To succeed in this role you’ll demonstrate:

• Experience providing high-quality administrative or coordination support.
• The ability to manage competing priorities in a high-volume environment.
• Strong organisational skills with excellent attention to detail.
• A proactive approach to tracking work and meeting deadlines.
• Confidence communicating with a wide range of stakeholders.
• Experience maintaining accurate records and managing information effectively.
• Sound judgement and discretion when handling sensitive information.
• Strong Microsoft Office skills and the ability to learn new systems quickly.
• An eye for continuous improvement and process optimisation.
• Knowledge of the Official Information Act or Privacy Act, or the ability to quickly develop this expertise.

About Us

The Civil Aviation Authority (CAA) is New Zealand’s aviation safety and security regulator. We play a critical role in protecting the travelling public, supporting the aviation sector, and strengthening New Zealand’s international reputation.

Our vision is simple and powerful: A safe and secure aviation system – so people are safe, and feel safe when they fly.

Our values - Professionalism, Respect, Integrity, Transparency, and Collaboration - guide everything we do. We’re committed to fostering a diverse, inclusive, and supportive environment where everyone feels respected, safe, and valued. Our people are central to our success.

Why Join Us?

• Matching KiwiSaver contributions up to 4%
• Employee Assistance Programme

We want to ensure accessibility needs are well supported, so the recruitment process is fair and equitable for all. Please let us know if there is any support we can provide to ensure the recruitment process is fully accessible to you.

If you have any questions about the role or application process, contact the Recruitment team at ***********@caa.govt.nz.

Please be aware that we may start shortlisting as applications come in. We encourage early applications, as the advertisement may close sooner than stated.