Contact Centre - CSR (Fixed Term)

AA New Zealand; Auckland; On-site; NZD 28,000 - 34,000; Part time

Job summary

AA New Zealand is seeking several part-time Customer Service Representatives for a 3-month fixed-term summer role in our Penrose Contact Centre. You will work 20–24 hours per week, across Friday to Monday with early starts and late finishes (8am–10pm). Training commences 9 November, after which you transition to a part-time roster.

This role supports Members with enquiries and roadside assistance needs. Join a trusted New Zealand brand and help keep New Zealand moving during our busy season,

Qualifications

• Excellent verbal and written communication.
• Ability to remain calm and helpful in busy periods.

Responsibilities

• Coordinate roadside assistance requests for Members and partners.
• Assist with Membership enquiries and provide excellent customer service.
• Think on your feet and create practical solutions to help Members.

Skills

Communication

Customer service

Phone support

Job description

Working with the AA | Me mahi tahi tatou ki AA

For over 120 years, the AA has been helping Kiwis on their adventures. Today, we’re one of New Zealand’s most respected and trusted brands.

From our humble beginnings as a motoring enthusiasts’ club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering a wide range of services and products to more than a million Members.

As we prepare for our busiest time of year, we’re looking for several part-time Customer Service Representatives to join us on a 3 month fixed-term basis over the summer period in our busy Contact Centre in Penrose. These phone-based roles will play a vital part in supporting increased customer demand and helping us continue to deliver exceptional service when our Members need us most.

We have a range of rosters available, all requiring a commitment to work at least one weekend day. You’ll work 20 - 24 hours per week, primarily across our busiest days of Friday, Saturday, Sunday and Monday , so flexibility to work across these days is essential with earliest roster starts from 8am and latest finishes up to 10pm.

To get you started, we provide a comprehensive two-week full-time paid training programme commencing 9 November , delivered during standard business hours. This includes classroom learning, working alongside our friendly team, and gaining first-hand insight into what it takes to keep New Zealand moving. Following training, you’ll transition to a part-time roster.

What You’ll Be Doing | Mō te Tūranga

Our Customer Care teams are a crucial part of the services AA offers, coordinating roadside assistance and providing peace of mind to New Zealand road users every day. Whether you’re assisting with Membership enquiries or arranging roadside support for our Members and business partners, you’ll be helping people when they need it most.

You’ll create solutions, share your expertise, think on your feet, and play an important role in keeping New Zealand moving during our busiest summer months.

About You | Mōu

A natural communicator, your efforts will not only reward you but will genuinely help others who are in need of professional, friendly and efficient service. You’ll be a supportive and actively involved team player, contributing ideas to continually improve customer experience.

Looking for a rewarding summer opportunity with one of New Zealand’s most trusted brands? Join the AA as a Customer Service Representative and make a real difference when our Members need us most.

Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.

We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don’t meet all the requirements, please still get in touch. We’d love to korero to see if you might be a great fit for the role.