Connector Case Manager

Kaikaranga; Maungakiekie-Tāmaki; Hybrid; NZD 60,000 - 80,000; Full time

Benefits offered by this job

Collaborative team environment

Flexible working arrangements

Learning & development opportunities

Employee assistance programme

Job summary

Kaikaranga is seeking a Connector Case Manager to walk alongside clients with high and complex needs, supporting whānau and building networks that create lasting change. You will connect people to services and work within NASC guidelines to develop personalised support plans.

Flexible working arrangements and a people-first culture are highlighted, with a focus on collaboration across communities and professionals to expand possibilities for clients.

Qualifications

• Three years' experience in health, allied health, education or disability.
• Experience coordinating natural and formal supports for people with physical, intellectual or sensory needs.
• Knowledge of Te Tiriti o Waitangi and coaching others in its practical application.
• Commercial savvy and ability to navigate operational IT systems.
• Strong communication skills across diverse groups.

Responsibilities

• Walk with clients and whānau to achieve meaningful, personalised outcomes.
• Assess and respond to risk, connect people to services and community.
• Coordinate NASC-guided assessments / reassessments.
• Build short, medium and long-term support plans reflecting real goals.
• Collaborate with providers and other sectors toward common outcomes.
• Grow networks in the community and with professionals to broaden options.

Skills

Health coordination

Risk assessment

Relationship building

Te Tiriti o Waitangi knowledge

IT systems navigation

Job description

Be the connection that changes lives.

Some roles coordinate services. This one connects people to the life they want to live.

As a Connector Case Manager at Kaikaranga, you'll walk alongside clients with high and complex needs, and their whānau, building the relationships, networks and support structures that create real, lasting change. Connection isn't just part of the job here. It's the whole point.

What you will be doing

• Walking the journey with clients and whānau to achieve meaningful, personalised outcomes
• Assessing and responding to risk, exploring options and connecting people to services and community
• Facilitate support needs assessments / reassessments according to NASC guidelines and process
• Building and negotiating short, medium and long-term support plans that reflect real goals
• Collaborating with providers and other sectors so everyone is working toward the same outcome
• Growing your networks in the community and with other professionals to broaden what's possible for your clients

What you will bring

• At least three years' experience in health, allied health, education or disability
• Proven experience coordinating natural and formal supports for people with physical, intellectual or sensory needs
• Working knowledge of Te Tiriti o Waitangi and the ability to coach others in its practical application
• Commercial savvy and confidence navigating operational IT systems
• The kind of communicator who builds trust quickly across a diverse range of people

What you will get

• A collaborative, multicultural team that genuinely has your back
• Flexible working arrangements and a people-first culture
• Ongoing learning and development, EAP and staff benefits
• A role where every connection you make matters

At Kaikaranga we don't just accept difference — we welcome it, we support it, and we thrive on it for the benefit of our employees, our clients, and our community. We are proud to be a diverse, equal opportunity employer. We believe our workforce should reflect the communities we serve, and we warmly welcome applications from people with lived experience of disability and diverse backgrounds.