Complex Case Coordinator

Comcare Trust; Christchurch; On-site; NZD 70,000 - 90,000; Full time

Job summary

Comcare Trust is seeking a Complex Case Coordinator to support people with complex needs as they move from hospital or residential settings toward independent living. You will work within the Community Integration Service, applying Te Whare Tapa Wha and strengths-based planning.

The role requires mental health experience, collaborative planning, and strong documentation skills. A NZ Driver’s license and NZ working rights are essential, with a mission to foster empowerment and community inclusion.

Qualifications

• Strong communication and interpersonal skills.
• High literacy for planning and documentation.
• Problem solving with a solutions-focused approach.

Responsibilities

• Collaborate with clients through transition from hospital/residential to independent living.
• Implement transition plans with involved workers (e.g., Social Workers, GP, MSD, family).
• Maintain records in the PMS system per Comcare procedures.

Skills

Communication skills

Interpersonal skills

Literacy for planning & documentation

Education

NZ Certificate in Health & Wellbeing L4 - Mental Health & Addiction Support

Job description

Complex Case Coordinator

• Full time position
• Based at 334 Lincoln Road Christchurch

About us

Comcare is an established Mental Health and Housing provider assisting people with mental health or addiction issues to live well in the community. We provide a rich and diverse range of Mental Health Support Services, Housing and Housing Support Services.

We are looking for a Complex Case Coordinator to join our Community Integration Service.

The Community Integration Service works with people who have complex social or other issues that create barriers for successful community living and supports them to problem-solve a pathway forward to independence.

About this role

The successful person will have experience in the mental health arena and have skills in collaborative planning for clients with complex needs, thinking outside the square and developing service provision based on Te Whare Tapa Wha and strengths models.

What you’ll be doing

• Working closely with clients through a transition period between hospital/residential setting and more independent living.
• Implementing a transition plan for all involved workers which may include Social Workers, GP’s, Case Managers, MSD, family/whanau and friends. Clearly identify tasks for all, including the client and following up on tasks.
• Record keeping through a PMS system which includes plans and ongoing actions as per Comcare’s procedural requirements.

About you

To be successful in this role, you will have:

• Well-developed in the area of communication and interpersonal skills.
• A high level of literacy for planning and documentation.
• Problem solving/ solutions focused.

You must have a New Zealand Certificate in Health and Wellbeing Level 4 - Mental Health and Addiction Support (or equivalent qualification).

Experience in the mental health and disability sector would be an advantage.

Applicants must hold a current full, clean driver’s license.

You will have a cultural awareness, knowledge of, and demonstrable commitment to the principles of Te Tiriti o Waitangi.

Eligibility

Applicants for this position must have the legal right to work in NZ and consent to undergo a criminal record check process.

What we offer

In return Comcare provides a supportive and positive culture that is committed to the ongoing development of its workforce in an area of growing need.

“Kotewhakaora, ehīkoiwhakamārama.Mānaanōtōnaakearawhakaoraewhakarau”

“A journey of discovery where an individual leads their own unique process of moving forwards”

Applications close Friday 25 September 2026 at 3pm.