Case Manager - Kaituitui - Dunedin Central

Ministry of Social Development NZ; Dunedin; On-site; NZD 70,000 - 84,000; Full time

Job summary

Ministry of Social Development NZ in Dunedin is seeking a Case Manager to support individuals navigating employment, housing, and financial challenges. You will connect clients with the right services, balancing empathy with policy in a high-trust public sector role.

Join a team delivering integrated income, housing, and employment support across the community. The role emphasizes integrity, collaboration, and client-centred care within a manaaki tangata framework.

Qualifications

• Fast and accurate with data entry.
• Confident with technology and navigating multiple systems.
• Empathetic and professional, able to balance policy with real-life challenges.
• Clear communicator who can build trust and explain things simply.
• Adaptable and steady, comfortable with change and high volumes.
• Strong team player, dependable and collaborative.
• Comfortable with numbers and detail, able to complete complex calculations related to payments, dates, and entitlements.

Responsibilities

• Support someone recently out of work to access income, training, or employment.
• Help a whānau explore housing options and coordinate follow-ups.
• Encourage digital self-service and build client confidence with online tools.
• Manage a busy caseload across multiple systems while keeping accurate notes.
• Refer clients to external providers and work collaboratively with others.
• Attend team meetings to reflect, troubleshoot, and support each other.

Skills

Data entry accuracy

Technology proficiency

Empathy and professionalism

Clear communication

Adaptability

Team collaboration

Numerical and detail orientation

Tools

Multiple systems

Job description

Ministry of Social Development NZ – Dunedin, South Island

This is real work that changes lives - including your own.

Case Managers are the face of public service at the frontline. You’ll work with New Zealanders navigating challenging life situations, such as employment changes, housing transitions, or financial stress, and help connect them to the right support at the right time.

This is complex, high trust mahi. You’ll be making decisions that impact whānau and communities, balancing empathy and policy, speed and accuracy. If you value people, process, and purpose, and can bring calm to complexity - this could be the role for you.

What you’ll need to succeed - Ko tō āhua

You’ll put clients at the centre - listening deeply, responding with care, and helping people move forward in a way that works for them. You’ll bring a high level of personal integrity, initiative, and self-management.

This position offers the opportunity to work from one of our Dunedin Metro sites, located in Dunedin Central, Te Kāika, or Mosgiel.

You’ll also need to be:

Fast and accurate with data entry - getting the detail right matters

Confident with technology - navigating multiple systems and supporting clients to do the same

Empathetic and professional - able to hold space for real-life challenges while applying policy

A clear communicator - someone who can build trust, explain things simply, and make good decisions

Adaptable and steady - comfortable with change, high volumes, and problem-solving on the go

A strong team player - grounded, dependable, and collaborative

Comfortable with numbers and detail - able to complete complex calculations related to payments, dates, and entitlements

A day in the life:

Supporting someone recently out of work to access income, training, or employment

Helping a whānau explore housing options and coordinating follow-ups

Encouraging digital self-service and building client confidence with online tools

Managing a busy caseload across multiple systems while keeping accurate notes

Referring clients to external providers and working collaboratively with others

Meeting with your team to reflect, troubleshoot, and support each other

What you’ll be part of:

You’ll join a public service organisation committed to manaaki tangata, manaaki whānau - helping New Zealanders to be safe, strong, and independent

You’ll deliver integrated support across income, housing, and employment - helping clients navigate life transitions and connect to the right services, at the right time

You’ll be part of a team that upholds public trust and lives our values: working with integrity, partnering for impact, and standing up for the people we serve

Please view the position description here: Case Manager position description

Recruitment and selection details:

Applications close: 11.59pm on Friday, 18th September 2026

Recruitment and Selection process: Shortlisted candidates will be asked to complete a short video confidence skills test. Candidates who are successful at this stage will progress to the interview stage.

Estimated start date: Late November 2026

Applicants must hold New Zealand Citizenship, Permanent Residency or Australian Citizenship at time of application.

Salary - Utu-ā-tau: $69,519 - $84,041

The Ministry of Social Development (MSD) is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.

We provide social policy advice to government, and assistance including income, employment and housing support to people of all ages, families, whānau and communities.

As a Te Tiriti o Waitangi partner, we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.

Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

Joining MSD means being part of a whānau that celebrates the diversity each individual represents.

We show manaaki, we care about the wellbeing and success of people and want everyone to thrive and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. You can find out more about our values here.

If you have any support or accessibility requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.