Community Health Admin & Referrals Coordinator

Health New Zealand - Te Whatu Ora - Waitaha Canterbury; Christchurch; On-site; NZD 50,000 - 65,000; Full time

Job summary

Health New Zealand - Te Whatu Ora - Waitaha Canterbury is seeking an Administrator for Princess Margaret Health Campus in Christchurch. The role supports the Adult Community Referral Centre and CREST services, primarily via telephone and computer-based work from 8am–4:30pm, Monday to Friday.

The successful candidate will have proven administrative experience in a complex organisation, strong data-entry skills, and familiarity with Word/Excel, with a patient-centric, confidential approach and

Qualifications

• Proven experience as an administrator in a complex organisation.
• Confident handling calls and managing customer enquiries.
• Strong computer skills, including accurate data entry and familiarity with Word and Excel.
• Client-focused approach with excellent communication skills.
• Ability to prioritise workload and work effectively both independently and as part of a team.
• Skilled in organising, updating, and sharing information efficiently.
• Committed to the principles of the Treaty of Waitangi and culturally responsive care.
• Previous experience in health services or community health.
• Knowledge or experience with a Patient Management System.

Responsibilities

• Deliver a high-quality telephone and administration service to Community Service Teams and referrers.
• Provide excellent customer service, identifying needs and responding appropriately.
• Use problem-solving skills and initiative when handling enquiries, escalating as necessary.
• Maintain confidentiality and comply with the Privacy Act.
• Demonstrate professionalism, courtesy, and dignity at all times.
• Relay accurate and timely messages, prioritising urgency where required.
• Positively promote the OPH & R Services to the public, consumers, and staff.
• Support performance appraisal outcomes through positive customer and peer feedback.
• Process referrals in line with the internal policy.
• Log, acknowledge, and redirect referrals appropriately.
• Maintain accurate data entry in the Patient Management System.
• Manage office supplies and arrange maintenance of office equipment.
• Update standard forms, templates, and distribution lists using appropriate quality and document control processes.
• Distribute mail and complete general office tasks including, taking minutes, photocopying, and scanning.
• Proven experience as an administrator in a complex organisation.
• Confident handling calls and managing customer enquiries.
• Strong computer skills, including accurate data entry and familiarity with Word and Excel.
• Client-focused approach with excellent communication skills.

Skills

Customer service

Communication

Data entry

Teamwork

Organisation

Treaty of Waitangi awareness

Health sector experience

Patient Management System

Tools

Word

Excel

Patient Management System

Job description

Health New Zealand - Te Whatu Ora - Waitaha Canterbury is seeking an Administrator for Princess Margaret Health Campus in Christchurch. The role supports the Adult Community Referral Centre and CREST services, primarily via telephone and computer-based work from 8am–4:30pm, Monday to Friday.

The successful candidate will have proven administrative experience in a complex organisation, strong data-entry skills, and familiarity with Word/Excel, with a patient-centric, confidential approach and