Collections Registry Officer

Ministry of Justice - New Zealand; Auckland; Hybrid; NZD 61,000 - 81,000; Full time

Benefits offered by this job

4.4 weeks holiday

Flexible work hours

Online professional development portal

Inclusive networks

Job summary

Ministry of Justice - New Zealand is seeking a Collections Registry Officer in the CoFAA team based in Ellerslie. You will help customers resolve fines and civil matters through professional communication, guiding them to access what they need when they need it.

The role emphasizes people-centred service, strong problem solving, and resilience, with ongoing training and support and opportunities to work from home if required.

Qualifications

• Strong customer service skills and ability to communicate clearly.
• Quality decision making and solution-focused approach.
• Confidence and resilience with a positive outlook and curiosity.

Responsibilities

• Help customers resolve fines and civil matters through professional and efficient communication.
• Assist customers to get what they need, when they need it, and provide clear guidance.

Skills

Customer service

Communication

Problem solving

Resilience

Job description

Job Description

• Serving all New Zealanders


• Ongoing comprehensive training and support


• Opportunity to assist people at some of their hardest moments

Collections Registry Officer / CoFAA Team / Ellerslie Based

• Serving all New Zealanders


• Ongoing comprehensive training and support


• Opportunity to assist people at some of their hardest moments

Te Haeata / The Opportunity

As a Collections Registry Officer, you will be helping customers to resolve their fines and other civil matters through professional and efficient communication. You will help them with their questions and assist them to get what they need, when they need it. We care about delivering people centred services to our customers and help to provide access to justice for all.

Ō Pūkenga / Skills And Experience

To be successful in this role you will be able to demonstrate strong customer service skills, quality decision making, be solutions focussed and have personal confidence and resilience. Key to your success in this role will be a positive outlook on life and curiosity that will keep you engaged in the mahi.

Mō mātou / About us

At Te Tāhū o te Ture - the Ministry of Justice, we're committed to strengthening people's trust in the law of Aotearoa, New Zealand.

The team is supportive, friendly and diverse. Working as part of a team, you will have many colleagues to support you as you learn our business.

Already working for the Ministry of Justice means you will continue to be a part of an inclusive organisation that values you and the communities we serve. It's our promise to ensure our workplace is one where our people feel healthy and safe, supported and able to be themselves at work. We value respect as the foundation for building a positive workplace culture and one where diversity is welcomed and celebrated.

\"The team surprised me. So multicultural – that is awesome\"

\"Apply for it. You don't need relevant experience or qualifications to work here. If you are a capable person and a quick learner who loves to be busy, we will have something for you and there are routes for progression if you work hard and stick around.\"

Important Information

• Start date will be negotiated with the successful candidate.


• Working Hours are : Sunday to Wednesday 8.30pm to 7.00am


• Must have the ability / set up to work from home IF required.

Ngā painga o tēnei wāhi mahi / What's great about working here

Benefits

We offer you a range of benefits to support your wellbeing and help make the Ministry a great place to be. These include:

• 4.4 weeks holiday leave


• flexible work hours where possible


• an online professional development portal


• access to a variety of inclusive and proactive networks

See our full range of benefits here.

With a wide range of jobs, you also get the chance to gain a variety of skills and experience while developing your career.

Utu ā-tau / Salary

The remuneration band for this role is $60,729 to $80,794 – while the appointing salary will be $64,451 to $69,414 based on skills and experience

Tono Mai / How To Apply

Applications close on 17 September 2026