Remote Collections Officer – Resolve Fines & Access Justice

CGR Services; Wellington; On-site; NZD 64,000 - 69,000; Full time

Benefits offered by this job

4.4 weeks holiday

Flexible work hours

Online professional development portal

Inclusive networks

Job summary

Te Tāhū o te Ture - the Ministry of Justice in New Zealand is seeking a Collections Registry Officer to help customers resolve fines and civil matters through professional communication. This NZ-wide, home-based role emphasizes people-centred service and access to justice for all.

You will join a supportive team with comprehensive training, starting on Monday 2nd November, working weekdays across 8:00 am–7:00 pm.

Qualifications

• Strong customer service skills and quality decision making.
• Solutions focussed with personal confidence and resilience.
• Positive outlook and curiosity to stay engaged in the mahi.

Responsibilities

• Assist customers to resolve fines and civil matters through professional communication.
• Provide clear information and guidance to help customers get what they need.
• Deliver people-centred service and access to justice for New Zealanders.

Skills

Customer service

Decision making

Solution oriented

Resilience

Curiosity

Job description

Te Tāhū o te Ture - the Ministry of Justice in New Zealand is seeking a Collections Registry Officer to help customers resolve fines and civil matters through professional communication. This NZ-wide, home-based role emphasizes people-centred service and access to justice for all.

You will join a supportive team with comprehensive training, starting on Monday 2nd November, working weekdays across 8:00 am–7:00 pm.