Collections Agent

Intercoll Services Limited; Whau; Presencial; NZD 30.000 - 47.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Commission/bonus potential

Career progression

Training and support

Team lunches and events

Descripción de la vacante

DebtManagers is seeking motivated professionals to join our Avondale-based phone collections team. You will contact customers to understand their financial situations and set up realistic, manageable repayment plans.

Onsite role in Avondale, Auckland, Monday to Friday, 11:30am–8pm. We value empathy balanced with assertiveness, strong negotiation, and a target-driven mindset. Comprehensive training and supportive team culture are provided.

Formación

• Clear communication and negotiation abilities.
• Ability to handle sensitive conversations with empathy and firmness.
• Strong analytical thinking to assess financial situations.

Responsabilidades

• Speak with customers over the phone to set up and monitor repayment plans and follow up when payments stop or default.
• Ensure records and systems align with the Code of Conduct.
• Provide excellent customer service and maintain a professional demeanor.

Conocimientos

Communication skills

Negotiation

Customer service

Problem solving

Descripción del empleo

If you thrive in a target-driven environment, enjoy negotiating, and can balance empathy with assertiveness, this is your opportunity to grow your career in a supportive and high-performing team.

DebtManagers does debt collection differently. In an industry not known for its heart, we've built a business around treating people with dignity — finding a way through and doing it with speed and care. That approach has made us successful, and it's what we're most proud of.

We're growing fast, with a team that's ambitious and genuinely good at what they do.

About the role

We’re looking for motivated professionals to join our growing Avondale based phone collections team. In this role, you’ll work with customers to understand their financial situations and set them up on realistic, manageable repayment plans.

What you'll be doing

Speaking with our customers over the phone to set up and monitor repayment plans and following up when payments stop or default.

Making sure all the records and systems are kept in line with our Code of Conduct.

Providing excellent customer service and maintaining a professional demeanour.

What we're looking for

Availability to work onsite at our Avondale office Mondays to Fridays 1130am-8pm.

A proactive, results-driven self-starter with strong communication and negotiation skills.

Confidence in managing sensitive and challenging customer conversations, balancing empathy with a firm, solutions-focused approach.

Strong problem-solving and critical thinking skills, with the ability to assess financial situations and negotiate realistic, sustainable repayment arrangements.

Target-driven mindset with the ability to meet and exceed collection KPIs.

What we offer

Seriously good earning potential with a bonus/commission structure that rewards hard work.

Opportunities for career progression - we are growing!

Fast-paced and fun work environment.

Comprehensive training and ongoing support.

Opportunity to genuinely help people while building your career.

Fortnightly Friday lunches., quarterly MVP and Annual Awards Night: we recognise and celebrate the superstars among us!