Clinical Sales Support Specialist - Captial Technologies NZ

Arthrex APAC; Auckland; On-site; NZD 120,000 - 150,000; Full time

Benefits offered by this job

Car allowance

Health insurance

Annual incentives

Leadership mentoring

Job summary

Arthrex APAC is expanding its Capital Technologies team in New Zealand. This role blends commercial responsibility with clinical and technical expertise to support customers and drive growth across the North Island.

You will lead imaging trials, provide expert support to surgeons and healthcare professionals, manage key accounts, and collaborate with Sales, Marketing, Product Management and Operations to deliver outstanding patient outcomes.

Qualifications

• Bachelor’s degree or equivalent in Life Sciences, Healthcare, Business, or related field.
• 5+ years’ clinical experience with imaging technologies and surgical products.
• Experience in a medical device environment, especially Clinical Support or Sales.
• Proven ability to educate and mentor healthcare professionals.

Responsibilities

• Lead imaging trials and provide expert clinical and technical support.
• Manage key customer accounts across the North Island.
• Deliver product education and training to surgeons and healthcare staff.
• Collaborate with Sales, Marketing, Product Management and Operations.
• Support launch and adoption of new technologies and lead customer engagements.

Skills

Clinical support expertise

Imaging technologies knowledge

Orthopaedic product knowledge

Customer training & education

Education

Bachelor’s degree in Life Sciences, Healthcare, Business, or related discipline

Job description

Join a growing team and play a key role in the success of our innovative Capital Technologies portfolio. Created in response to our innovation and increasing demand across New Zealand, this newly established opportunity offers the chance to work with cutting‑edge surgical technologies and support leading health care professionals in the operating theatre.

Working closely with our high-performing commercial team, you'll provide hands‑on clinical and technical support, helping deliver exceptional customer experiences and positive patient outcomes while building an exciting career in the medical device industry.

Benefits & Highlights:

• Competitive base salary + car allowance + Health Insurance + Annual Incentives
• Excellent leadership, mentoring support with ongoing training & development
• Clinical Case Support Coverage, technical guidance and account management
• Represent market leading innovative products within our Capital Technologies portfolio
• Territory: North Island (preferred)

About the Role

This exciting opportunity has been created to support the continued growth of Arthrex’s Capital Technologies portfolio across New Zealand. Combining commercial responsibility with clinical and technical expertise, you will play a key role in executing Arthrex’s growth strategy, supporting customers, and driving expansion across both established and emerging market segments.

Ideally based in the North Island and reporting to the Head of Capital Technologies NZ, you will lead imaging trials, provide expert clinical and technical support, and manage key customer accounts across the North Island, helping to drive the ongoing success and growth of the Capital Technologies business.

Key Responsibilities

• Execute and deliver Arthrex’s New Zealand commercial strategy, supporting business objectives at territory and regional levels.
• Contribute to sales and growth targets through the delivery of expert clinical, technical and account management support.
• Lead and support capital technology trials and product implementation within public and private hospital environments.
• Develop and maintain in-depth expertise across the Arthrex Imaging, Integration and Power Tool portfolio’s, effectively demonstrating the value of our technologies and solutions.
• Provide product education and training to surgeons, nurses, and other healthcare professionals through workshops, in‑servicing sessions, and operating theatre support.
• Build and maintain strong customer relationships, ensuring a high level of service and support within allocated territory and as required across New Zealand.
• Collaborate closely with Sales, Marketing, Product Management, and Operations teams to deliver exceptional customer outcomes.
• Contribute to the successful launch and adoption of new technologies through lead generation, trial management, and customer conversion activities.
• Utilise sales enablement tools to identify opportunities, accelerate customer adoption, and drive business performance.
• Provide valuable market intelligence and customer insights to support sales and marketing strategy development.
• Take ownership of ongoing professional development, including product, technical, and account management training.

Requirements

• Bachelor’s degree in Life Sciences, Healthcare, Business, or a related discipline.
• 5+ years’ relevant clinical experience with a strong understanding of imaging technologies (preferred), orthopaedic and surgical products, clinical applications, and industry terminology.
• Experience within a medical device environment preferred, particularly in Clinical Support, Product Specialist, or Sales roles involving imaging technologies.
• Proven ability to educate, train, and mentor healthcare professionals in a clinical setting.

About Arthrex

Arthrex is a global medical device company and leader in new product development and medical education in Orthopaedics. With a corporate mission of Helping Surgeons Treat Their Patients Better™, Arthrex has pioneered the field of arthroscopy and develops more than 1,000 innovative products and procedures each year. We are a privately held company with a family business culture committed to delivering uncompromising quality to the health care professionals who use our products, and ultimately, the millions of patients whose lives we impact.

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