Clinical Records Specialist — Patient Data & Access

CGR Services; Christchurch; On-site; NZD 50,000 - 65,000; Full time

Job summary

Health New Zealand | Te Whatu Ora is seeking a Clinical Records Administrator in Christchurch to manage daily records processing and ensure accuracy, accessibility, and secure handling of information for patient care.

The role focuses on supporting clinical teams by efficiently handling paper and electronic records, adhering to standards, and maintaining confidentiality while delivering high-quality service.

Qualifications

• Intermediate Excel skills required.
• High level of accuracy and attention to detail.
• Strong problem-solving abilities.
• Customer service focus with aim for quality patient outcomes.
• Clear written, verbal and interpersonal communication.
• Ability to work independently and meet deadlines.
• Collaborative, team-oriented approach.
• Maintain confidentiality with sensitive health information.
• Willingness to learn and adapt to clinical records processes.

Responsibilities

• Manage requests for health information for clinical care (paper and electronic).
• Track, locate and deliver clinical records to appropriate locations.
• Identify records needing clinical coding and forward to Coding Unit.
• Create new clinical files and maintain records per formats.
• File loose documentation accurately and keep records well organized.
• Repair or replace damaged record covers and volumise records.
• Prepare patient documents for digitisation and scan within timeframes.
• Ensure scanned documents meet quality and digitisation standards.
• Process and distribute incoming correspondence accurately.
• Provide professional communication with hospital staff and stakeholders.
• Maintain strong customer service focus to support patient outcomes.
• Keep up to date with changes in records management and policies.
• Support review and development of procedures and guidelines.
• Collaborate with team members to achieve service objectives.
• Prioritise workload and assist colleagues as needed.

Skills

Excel skills

Attention to detail

Problem solving

Customer service

Communication

Independence

Team player

Confidentiality

Learning mindset

Tools

Waitaha Canterbury PMS

Job description

Health New Zealand | Te Whatu Ora is seeking a Clinical Records Administrator in Christchurch to manage daily records processing and ensure accuracy, accessibility, and secure handling of information for patient care.

The role focuses on supporting clinical teams by efficiently handling paper and electronic records, adhering to standards, and maintaining confidentiality while delivering high-quality service.