Clinic Manager – Fraser St

Sonova Group; Tauranga; On-site; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary + bonus

Parental Leave Package & Paid Partners

Long-Service Recognition

Triton Perks

You Day & Birthday leave

Financial Advice Sessions

Job summary

Sonova, a global leader in hearing solutions, seeks a Clinic Manager for Fraser St in New Zealand. You will lead the clinic team, deliver high-quality audiology services, and manage day-to-day operations to ensure an exceptional client experience.

You will coach and develop staff, align with Area/Region goals, and build lasting relationships with clients. Competitive salary, bonuses, parental leave, and benefits are offered.

Qualifications

• Experience leading a clinic team and delivering audiology services is preferred.
• Strong communication and interpersonal skills for client and team interactions.
• Focus on continuous quality improvement and coaching to develop a high-performing team.

Responsibilities

• Lead the clinic team with passion and purpose to deliver exceptional outcomes.
• Provide high-quality hearing assessments, fittings, and audiology services within scope.
• Manage day-to-day clinic operations and direct line management of staff.
• Support Area/Region Manager to drive clinic success and uphold company standards.
• Build and maintain strong client relationships and communicate hearing results effectively.

Skills

Communication skills

Leadership

Relationship building

Coaching

Quality improvement

Job description

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Clinic Manager - Fraser St

At Triton Hearing, we put people at the heart of everything we do and push ourselves to innovate and think differently.

About Us

At Triton Hearing we’re changing hearing, for good! We want all New Zealanders to be able to hear well and experience the difference better hearing will make to their lives. Our talented people work as a team to make this happen. They’re experts in their field, always exploring new ways to improve the quality of our clients’ lives - with a range of innovative hearing solutions delivering the best possible outcomes.

As part of Sonova, which has more than 18,000 committed employees in over 100 countries, all of whom contribute to something greater than themselves – they transform lives.

About the role

As Clinic Manager, you will lead your clinic team with passion and purpose, delivering exceptional outcomes for clients and creating a first-class client experience. This role gives you the opportunity to make a significant impact on both your team and your clients.

You will provide high-quality hearing assessments, fittings, teleaudiology, and other audiology services within your scope of practice. Beyond your clinical responsibilities, you will take ownership of the clinic’s day-to-day operations and provide direct line management to your team, ensuring all aspects of performance, development, and coaching are met. Supporting the Area Manager/Region Manager, you will help drive clinic success while fostering Triton Hearing’s culture and performance standards.

Key to this role is your ability to build strong relationships with both clients and your team, ensuring engagement with organisational messages and creating an inclusive and high-performing team culture.

• Identify, assess, diagnose, and treat individuals with auditory and vestibular impairments.
• Fit, test, and manage hearing aids, including conducting otoscopic examinations and taking ear canal impressions.
• Provide audiologic treatment for tinnitus using techniques such as tinnitus retraining therapy, education, and counseling.
• Manage all day-to-day operations of the clinic, ensuring efficiency and effectiveness.
• Actively support the Area Manager/Region Manager to achieve clinic goals.
• Build and maintain professional relationships with clients, providing clear communication on hearing results, hearing aid management, and follow-ups.
• Drive Triton Hearing’s culture, standards, and messages to ensure alignment and motivation within your team.

About you

We are seeking an experienced clinician who is ready to take the next step in their career and lead a team to success. You will bring:

• Have excellent communication skills to connect with clients and team members alike.
• Demonstrate a focus on continuous quality improvement.
• Be a natural relationship builder with a collaborative coaching style.
• Be passionate about team development and creating a high-performing environment.
• A proactive, self-starting attitude with a passion for leadership and growth.

This is an exciting opportunity for someone ready to combine their clinical expertise with leadership, coaching, and team-building skills.

Whats in it for you?

Joining our team means becoming part of a vibrant and innovative community dedicated to changing hearing for good. At Triton Hearing we believe in fostering an environment that nurtures both personal and professional growth.

• Competitive salary package + bonus
• Parental Leave Package & Paid Partners Leave
• Long-Service Recognition
• Triton Perks - exclusive discounts to over 80 retailers and service providers
• We offer an extensive leave policy including 1 'You Day' and Birthday leave
• Free Financial Advice Sessions

Join us at Triton Hearing as we redefine the possibilities of the hearing industry and leave an indelible mark on the lives of millions.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.