Clinical, Product and Technical Support Specialist

JobSpace; Auckland; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Employee discounts on GN products

Employee Assistance Program

Discounts with retailers via Rewards &

Flexible work arrangements

Job summary

GN Hearing seeks a qualified Audiologist or Audiometrist for a maternity relief role at the Takapuna office (Auckland). You will work with the ANZ Sales Team and Technical Support to remotely assist customers with audiological, product and technical needs, driving positive sales outcomes.

The candidate should have strong presentation skills, fluency in English, and experience with GN products is desirable. The position is office-based with flexible work arrangements and no travel.

Qualifications

• Qualified Audiologist or Audiometrist with clinical experience.
• Excellent English, strong presentation skills.
• Experience with GN products is a plus.

Responsibilities

• Collaborate with Sales to implement training plans for ANZ accounts.
• Provide high-level Audiological, Product and Technical remote support.
• Identify revenue opportunities from customer inquiries and drive repeat business.
• Utilise clinical and product knowledge for support and problem solving.
• Provide product and sales training, including clinic inductions and software.

Skills

Audiologist

Audiometrist

Remote support

Presentation skills

Microsoft Office

Education

Qualified Audiologist

Qualified Audiometrist

Tools

PowerPoint

Word

Outlook

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Clinical, Product and Technical Support Specialist

Clinical And Product Support Specialist - Maternity Relief Role

Maternity relief contract - approximately 9 months

Excellent opportunity for sales and customer focused Audiologist / Audiometrist with a passion for training

Office based role with flexible work arrangements – no travel!

GN Hearing is looking for a qualified Audiologist or Audiometrist to join the ANZ Sales Team for a maternity relief contract.

Based in our Takapuna (Auckland) office, you will be collaborating with our territory-based sales team and our Technical Support team to remotely support customers with their audiological, product and technical needs to drive positive sales outcomes and strong customer relations.

The Role

The successful candidate will be responsible for:

• Collaborating with the Sales Team to implement training plans for improving the performance of accounts within the ANZ territories.
• Providing a high level of Audiological, Product and Technical remote support to customers.
• Identifying opportunities via customer audiology enquiries to generate revenue on a long-term basis.
• Having in depth clinical and product knowledge to assist with audiological support, technical support and problem solving to achieve optimal product/clinical outcomes and drive repeat business.
• Providing Product training (clinic inductions, fitting software, product portfolio, features, unique selling points, competitive aspects); Sales training (upselling, objection handling, differentiating between technology levels, utilising top up tools); and Audiology training on selected relevant topics.
• Providing remote technical support for hearing aid fittings, connectivity and fitting software assistance
• Calendar management to ensure availability of online training options across the Australian and New Zealand territories and time zones.
• Monitoring external market ensuring awareness of competitive products/technologies
• Presenting and speaking at various online group sessions, events, and seminars.
• Assisting the Customer Care team and Technical Support team as required to provide a high level of technical support service to clients.

The Ideal Candidate

The successful candidate will be a qualified Audiologist / Audiometrist with industry and clinical experience. You will need to possess strong presentation skills and confidence in presenting remotely to large groups of people, have Advanced skills in Microsoft Office programs (Word, Outlook, PowerPoint), and speak fluent English. Experience with GN products will be highly regarded.

The Benefits

• Generous discounts with hundreds of retailers through our Reward and Recognition platform
• Employee Assistance Program
• Generous discounts on GN products

Please note that we can only consider applicants with New Zealand work rights.