Clinical Informatics Service Designer

Public Service; New Zealand; Remote; NZD 90,000 - 130,000; Part time

Job summary

Health New Zealand | Te Whatu Ora seeks a Clinical Informatics Service Designer to shape national digital health services. You will collaborate with clinicians, product managers and technical teams to translate clinical needs into safe, accessible digital solutions across New Zealand.

This role emphasizes user research and clinical safety oversight. You will contribute to safety, equity, and efficiency of care while building expertise in clinical informatics and service design within a

Qualifications

• Significant experience in a clinical role and current registration where applicable.
• Postgraduate qualification in Health Informatics desirable but not essential.
• Experience with clinical systems and healthcare data; user research methods preferred.

Responsibilities

• Collaborate with clinicians, product managers and technical teams to design digital health services.
• Identify clinical safety risks and contribute to risk assessment and mitigation.
• Ensure the clinical voice is integrated into national digital health projects.

Skills

Clinical experience

User research

Analytical thinker

Systems thinking

Agile ways of working

Communication skills

Education

Tertiary clinical qualification

Postgraduate Health Informatics (desirable)

Tools

Electronic Health Records (EHR) systems

Interoperability standards

Job description

# Clinical Informatics Service Designer at Te Whatu Ora, All Locations## Mō tēnei tūranga mahi | About this role* Work anywhere in New Zealand* Secondment 0.8 FTEHealth New Zealand | Te Whatu Ora is the country's largest employer, delivering universal public healthcare to 5 million New Zealanders across 80+ locations, with a goal of improving health outcomes through equitable, accessible and innovative care.**About the Role**This secondment is an opportunity for a clinician to combine frontline experience and a passion for improving digital health into the design of national digital health services. As a Clinical Informatics Service Designer, you will work with clinicians, product managers, service designers and technical teams to understand clinical needs, gather user research, identify clinical safety risks and help shape digital solutions that work for the people using them. You will ensure the clinical voice is heard throughout digital projects, helping deliver safer, more accessible healthcare and better outcomes for people, whānau and communities. It is also a chance to build your skills in clinical informatics and service design.**About the Team/Service/ Location**You will join Health New Zealand | Te Whatu Ora's National Strategy and Design team in Digital Services. You will work alongside Service Designers, Senior Solution Architects, Clinical Informatics Directors, Digital Health Partners, Product Managers and Product Owners. The team combines clinical, operational and digital expertise to deliver nationally aligned digital services, and will support you to apply your clinical knowledge in a digital design setting.**About you**You are an experienced clinician who understands clinical workflows and how digital tools can make care safer and easier to deliver. You may already have worked in clinical informatics or design, or you may be keen to move into this area and learn on the job. You communicate well with multidisciplinary teams, are an analytical and systems thinker, and are committed to Te Tiriti o Waitangi and equitable health outcomes for Māori, Pacific peoples and all communities.**You will bring:*** Significant experience in a clinical role, with a tertiary qualification in a clinical discipline (e.g. medicine, nursing or allied health) and current registration where applicable.* An interest in, or experience of, clinical informatics, clinical application support, service design or digital health projects. A postgraduate qualification in Health Informatics is desirable but not essential.* Experience working with clinical systems and healthcare data, and an interest in user research methods such as user experience research and workflow studies.* Awareness of clinical safety, benefits assessment and continuous quality improvement; experience in digital clinical safety risk assessment is an advantage.* Good knowledge of the New Zealand health system and health information privacy; knowledge of health IT standards and interoperability is an advantage.* An understanding of, or willingness to learn, user-centred design, digital technologies and Agile ways of working.**Working for Health New Zealand**Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community**.** We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.**How to Apply**To apply please click “apply now.” All applications must be submitted through our online careers' portal by 18 November. If you have any questions about the role, please contact Roshni George at [e-mail]## Ngā taipitopito tūranga mahi | Job details| | || --- | --- || Employer: | Te Whatu Ora || Location: | All Locations || Position type: | Secondment || Category: | IT & computing || Date listed: | 12-Nov-2026 || Salary range: | N/A || Closing date: | 18-Nov-2026 || Reference: | HNZ/1954568 || Attachment: | Position Description - Clinical Informatics Service Designer.pdf (PDF, 235KB)Job Description || File links: | || Website: | |Note: You may be redirected to the employer's careers website.