Clinic Manager

The Facialist; Auckland; On-site; NZD 70,000 - 90,000; Part time

Benefits offered by this job

Salary package

Discounts on products

Training & development

Team environment

Leadership opportunity

Possible permanent role

Job summary

The Facialist in Auckland is looking for an experienced Clinic Manager to lead day-to-day operations, oversee the clinic team, and ensure exceptional client experiences. This role is a hands-on leadership position within a busy beauty spa environment.

This 8-month fixed-term maternity cover offers a clear pathway to permanent employment, a supportive team, and ongoing training opportunities within a respected New Zealand beauty brand.

Qualifications

• Warm, friendly, confident and highly organised.
• Natural leader with strong people-management skills.
• Passionate about the beauty, wellness and skincare industry.
• Exceptional at customer service and communication.
• Reliable, proactive and solutions-focused.
• Experience in a management or senior leadership role within a salon, spa, clinic or similar environment.
• Experience within the beauty, skincare or wellness industry.

Responsibilities

• Lead and support the clinic team with motivation and development.
• Manage day-to-day clinic operations.
• Ensure an exceptional client experience at all times.
• Oversee bookings, client flow and clinic presentation.
• Support team training, performance and development.
• Handle rostering and daily operational organisation.
• Manage budgets, purchasing and stock.
• Drive clinic performance, retail sales and KPIs.
• Maintain The Facialist’s high standards and culture.
• Build strong client relationships and support clients throughout their skin journey.

Skills

People management

Leadership

Customer service

Communication

Organization

Rostering

Job description

Clinic Manager – 8-Month Fixed-Term Maternity Cover

The Facialist is a multi-award-winning facial spa and one of New Zealand’s leading beauty destinations. We specialise in advanced facial treatments and skincare, with a loyal clientele and a strong reputation for exceptional service and results.

We are looking for an experienced, people-focused Clinic Manager to join us for an 8-month fixed-term maternity cover contract, with the potential for the role to become permanent.

This is an exciting opportunity for someone who loves the beauty and wellness industry, thrives in a leadership role, and is passionate about creating an exceptional experience for both clients and their team.

Contract: 8-month fixed-term maternity cover, with potential to become permanent

End date: June 2027

Days: 4 days per week (Tuesday, Wednesday, Friday, Saturday) one full weekend off per month.

Hours: Around 35 hours.

Location: The Facialist, Auckland

The fixed term is to provide cover while our current manager is on parental leave. While there may be an opportunity for ongoing employment beyond the fixed-term period, this will depend on the needs of the business at that time.

About the Role

As Clinic Manager, you will oversee the day-to-day running of The Facialist, lead and support our clinic team, and ensure every client experience reflects the high standards we are known for.

This is a hands-on leadership role combining people management, customer experience, clinic operations and business performance.

Key Responsibilities

• Leading, motivating and supporting the clinic team
• Managing the day-to-day operations of the clinic
• Ensuring an exceptional client experience at all times
• Overseeing bookings, client flow and clinic presentation
• Supporting team training, performance and development
• Managing rostering and day-to-day operational organisation
• Managing budgets, purchasing and stock
• Driving clinic performance, retail sales and team KPIs
• Maintaining the high standards and culture The Facialist is known for
• Building strong client relationships and supporting clients throughout their skin journey

About You

You will be:

• Warm, friendly, confident and highly organised
• A natural leader with strong people-management skills
• Passionate about the beauty, wellness and skincare industry
• Exceptional at customer service and communication
• Reliable, proactive and solutions-focused
• Comfortable multitasking and working in a fast-paced environment
• Experienced in a management or senior leadership role within a salon, spa, clinic or similar environment
• Experienced within the beauty, skincare or wellness industry

What We Offer

• Competitive salary package
• Generous product and treatment discounts
• Training and professional development
• A warm, supportive and professional team environment
• The opportunity to lead an established team within a highly respected New Zealand beauty brand
• Potential for the role to become permanent following the fixed-term period

At The Facialist, our culture is warm, supportive, professional and relaxed. We want both our clients and our team to feel genuinely cared for and part of something special.