Client Services Host - Wellington

JobSpace; Wellington; On-site; NZD 52,000 - 68,000; Full time

Benefits offered by this job

Discretionary bonus

Referral bonuses

Retail discounts

Wellbeing allowance

Life & income protection

Headspace/EAP services

Paid sick leave

Group health insurance

Paid parental leave

Volunteering leave

Job summary

PwC NZ in Wellington seeks a Client Service Host to create a seamless, professional, welcoming experience across our workplace. You’ll work across reception, meeting rooms, events and front of house catering, collaborating with Client Services, Facilities and broader Business Services teams to deliver a high-quality environment daily.

The role involves welcoming stakeholders, maintaining spaces, assisting with bookings, supporting meetings and events, and providing barista service, with a

Qualifications

• Experience in receptionist, hospitality or customer-facing role.
• Willingness to support meetings, events and catering.
• Strong communication and professional phone manner.
• Ability to work across multiple stakeholders and adapt to changing priorities.

Responsibilities

• Welcome partners, staff, clients, visitors and contractors in a warm, professional way.
• Maintain reception and client-facing areas to a tidy, welcoming standard.
• Assist with meeting room bookings and requests.
• Support meetings and events from preparation to delivery and wrap-up.
• Provide front of house catering support and barista service.
• Collaborate with IT and Facilities to resolve workplace issues.
• Report hazards, risks, incidents or damage promptly and coordinate responses.
• Support safety procedures and evacuation activities as required.
• Look for process improvements and opportunities to enhance service delivery.

Skills

Hospitality

Customer service

Front of house

Reception

Events coordination

Barista service

Communication skills

Teamwork

Problem-solving

Attention to detail

Education

Diploma/certificate in hospitality or related field

Tools

Microsoft Word

Microsoft Excel

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

As a Client Service Host in our Te Whanganui-a-Tara / Wellington office, you'll help create a seamless, professional and welcoming experience across our workplace.

This is a varied and hands-on role where you'll work across client reception, meeting rooms, events, front of house catering and barista service. You'll work collaboratively with our Client Services, Front of House, Facilities and wider Business Services teams to ensure our partners, staff, clients, visitors, contractors and suppliers experience a high-quality and well-run environment every day.

Your day-to-day could include:

• Welcoming partners, staff, clients, visitors, new joiners and contractors with a warm and professional approach
• Maintaining the reception area and client-facing spaces to a clean, tidy, welcoming and professional standard
• Assisting with meeting room bookings, changes and requests using relevant booking systems
• Supporting meetings and events from initial preparation through to delivery, pack-down and post-event wrap-up
• Providing front of house catering support and barista service for meetings, events, clients and our people
• Liaising with IT and Facilities to help resolve technical, audio-visual, room maintenance or workplace issues
• Reporting workplace hazards, risks, incidents, defects or damage promptly and assisting with coordinating the appropriate response
• Maintaining First Aider and Fire Warden status and supporting workplace safety, emergency procedures and evacuation activities as required
• Identifying opportunities to improve processes, service delivery, sustainability and the overall workplace experience
• Providing flexible support across the wider Business Services team when required

Skills You Will Bring Or Develop In This Role

• Professional education or training in hospitality, customer service, business administration, facilities, events or a related field would be beneficial but is not essential
• Additional training in food safety, barista skills, first aid, health and safety, or other workplace-related areas would also be advantageous
• Previous experience in a receptionist, hospitality, or similar customer-facing role, ideally within a professional services or corporate environment
• A positive attitude and genuine commitment to delivering an exceptional client experience
• Highly developed verbal and written communication skills, including a professional and personable phone manner
• Strong attention to detail and pride in producing consistently high-quality work
• The agility to manage changing priorities and work effectively with multiple stakeholders
• Sound judgement, initiative, troubleshooting, and problem-solving skills
• Strong teamwork skills, with the ability to collaborate across a range of service areas
• Proficiency in Microsoft Word and Excel, along with confidence in learning new systems and processes
• Adaptability and openness to change and new ways of working
• A proactive approach to personal development, continuous improvement, and learning on the job
• Strong alignment with PwC values, particularly reimagining the possible and making a difference

Highlights Of Working At PwC NZ

• Rewards – Discretionary bonus opportunities; generous referral bonuses; retail discounts & deals
• Growth – Global network; leadership development; A.I. tools and training; formal learning pathways; supportive coaching culture
• Wellbeing – $250 annual wellbeing allowance; Life & income protection; Sonder/EAP/Headspace; 15 days' paid sick leave; group-rate health insurance (eligibility applies)
• Reputation – PwC is known for shaping tomorrow. Join us and you'll accelerate your career while helping clients and communities solve their most important problems.
• Time off – Two paid recognition days off provided each year during our annual summer shutdown period; purchase up to two extra weeks' annual leave
• Whānau & community – Paid parental leave for all parents with flexible options and financial planning support; inclusive networks; paid volunteering leave

Your Questions Answered

Atamai hangahanga / A.I. usage: Please note that secure, A.I.-enabled tools may support parts of our recruitment process, but all applications are reviewed and decisions made by our people.