Claims Specialist: Resolve Insurance Claims Efficiently

Aioi Nissay Dowa NZ; Auckland; On-site; NZD 65,000 - 90,000; Full time

Job summary

Aioi Nissay Dowa NZ is seeking a Claims Consultant for a full-time, on-site role in Auckland. You will manage insurance claims from lodgment to resolution, ensuring fair, timely outcomes for customers and maintaining accurate records in claims systems.

You will assess coverage, communicate with policyholders and third parties, negotiate settlements where appropriate, escalate complex cases, and help continuously improve claims processes while upholding regulatory requirements and a professional,

Qualifications

• Experience in claims handling, insurance, or related financial services with strong analytical abilities.
• Clear communication with diverse stakeholders and good customer service.
• Strong administrative skills with careful documentation and data management.
• Familiarity with claims management systems and office software.
• Knowledge of insurance principles and NZ regulations.
• Ability to work independently and in a team in a fast-paced setting.
• Relevant qualifications in insurance, business or finance are advantageous but not required.
• Commitment to ethical conduct and confidentiality.

Responsibilities

• Manage insurance claims from lodgment through to resolution.
• Assess claim documentation and communicate with policyholders and third parties.
• Coordinate with internal teams and maintain clear records in claims systems.
• Review policy coverage and provide guidance; negotiate settlements when appropriate.
• Escalate complex cases and contribute to claims process improvements.
• Support compliance with internal policies and regulatory requirements.
• Deliver a professional, empathetic service experience.

Skills

Claims handling

Customer service

Attention to detail

Claims software

Insurance knowledge

Regulatory awareness

Teamwork

Ethical conduct

Education

Insurance qualification (advantageous)

Tools

Claims management systems

Microsoft Office

Job description

Aioi Nissay Dowa NZ is seeking a Claims Consultant for a full-time, on-site role in Auckland. You will manage insurance claims from lodgment to resolution, ensuring fair, timely outcomes for customers and maintaining accurate records in claims systems.

You will assess coverage, communicate with policyholders and third parties, negotiate settlements where appropriate, escalate complex cases, and help continuously improve claims processes while upholding regulatory requirements and a professional,