Chief Service Operations & Transformation

ACC New Zealand; New Zealand; On-site; NZD 215,000 - 279,000; Full time

Benefits offered by this job

9% superannuation

Job summary

ACC is seeking a Head of Service Operations to lead national operational functions including Claims Assessment, Client Administration, Payments and Site Operations. The role focuses on delivering timely, consistent, high-quality services, with accountability for performance and continuous improvement at scale.

You will shape strategy, manage financials, and foster strong cross-functional collaboration to improve client outcomes and operational efficiency across multiple sites in New Zealand.

Qualifications

• Significant senior leadership experience spanning operational management, financial oversight, reporting and performance improvement.
• Proven ability to lead and improve complex, multi-faceted customer/service delivery operations.
• Strong strategic and systems thinking with ability to align function performance to wider outcomes.
• Experience delivering strategic plans and programs against key performance measures.
• Forward-looking leadership with curiosity and ability to challenge established approaches.
• Proven influencing, negotiation and relationship-building skills across senior stakeholders.

Responsibilities

• Lead critical national operations across Claims Assessment, Client Administration, Operations Payments and Site Operations.
• Drive quality, consistency, performance and continuous improvement across complex services.
• Bring strategic, future-focused leadership to a significant operational function.

Skills

Senior leadership

Operational management

Financial management

Performance improvement

Strategic thinking

Education

Tertiary qualification in business or related discipline

Job description

ACC is seeking a Head of Service Operations to lead national operational functions including Claims Assessment, Client Administration, Payments and Site Operations. The role focuses on delivering timely, consistent, high-quality services, with accountability for performance and continuous improvement at scale.

You will shape strategy, manage financials, and foster strong cross-functional collaboration to improve client outcomes and operational efficiency across multiple sites in New Zealand.