Chief Cash Services & Transformation Leader

Bank of New Zealand; Auckland; On-site; NZD 250,000 - 420,000; Full time

Job summary

Bank of New Zealand seeks a senior leader to own the Cash Services strategy, operating model and end-to-end delivery, balancing resilience, risk and commercial outcomes across NZ. You will coordinate internal teams and external partners to ensure safe, reliable cash services for customers and communities.

You will shape the future of cash services in New Zealand, engaging with customers, regulators and industry partners while driving transformation and reporting to executives and governance

Qualifications

• Senior leader with accountability for operational performance, risk, controls and resilience.
• Experience in outsourced or multi-provider service models.
• Proven ability to lead through incidents and transformations while maintaining service continuity.
• Strong analytical judgement turning complex data into executive-level decisions and advice.
• Influencing and relationship-management across executives, regulators and suppliers.
• Track record building capable, engaged teams and specialist expertise.
• Experience within cash services, banking operations, payments, logistics or regulated services.
• Exposure to industry-wide transformation or supplier mobilisation is an advantage.

Responsibilities

• Lead BNZ’s Cash Services function, ensuring safe, reliable and effective delivery for customers and communities.
• Set and deliver the Cash Services strategy and roadmap, aligned with BNZ priorities, customer needs, regulatory expectations and the future direction of cash services in New Zealand.
• Own the Cash Services operating model, establishing clear accountabilities, governance, service standards and decision-making responsibilities.
• Lead strategic transformation initiatives.
• Oversee services across cash inventory, forecasting, distribution, vault operations, processing, cash-in-transit, ATMs, branches and reconciliations.
• Manage supplier performance and commercial outcomes across a complex, multi-provider environment.
• Strengthen the risk and control environment through effective reporting, assurance, exception management and sustainable remediation.
• Lead the response to significant incidents and service disruptions, ensuring effective recovery, clear communication and continuous improvement.
• Provide clear, trusted reporting and advice to executives, governance forums, Internal Audit and regulators.
• Build strong relationships across BNZ and with regulators, industry participants and service providers.

Job description

Bank of New Zealand seeks a senior leader to own the Cash Services strategy, operating model and end-to-end delivery, balancing resilience, risk and commercial outcomes across NZ. You will coordinate internal teams and external partners to ensure safe, reliable cash services for customers and communities.

You will shape the future of cash services in New Zealand, engaging with customers, regulators and industry partners while driving transformation and reporting to executives and governance