Checkout & Customer Experience Specialist

Woolworths Group; Haruru; On-site; NZD 30,000 - 36,000; Full time

Benefits offered by this job

Team discounts across Woolworths Group

Sonder access for confidential support

Global career possibilities

Job summary

Woolworths Group in New Zealand invites you to join our supermarkets team. We offer a welcoming, energetic environment with room for new ideas and plenty of scope to add value, serving millions of customers weekly.

You will deliver efficient checkout service, scan and pack, minimise wait times, and ensure a positive customer experience. You’ll engage customers, resolve queries, and support cash management while upholding store standards and safety.

Qualifications

• Exceptional Customer Service: you provide excellent customer service, always friendly, approachable, and helpful.

Responsibilities

• Deliver Efficient Checkout Service: Accurately scan and pack orders, minimise wait times, and handle refunds courteously.
• Engage and Resolve Customer Needs: Create positive customer interactions, respond to queries, and escalate where needed.
• Support Cash Management: Assist with cash office activities including banking, reconciliations, and investigating variances.
• Maintain Store Standards & Safety: Ensure store areas are clean, organised, uphold uniform standards, and prioritise safety protocols.
• Contribute to Service Improvement: Provide feedback to enhance the overall customer experience.

Job description

Woolworths Group in New Zealand invites you to join our supermarkets team. We offer a welcoming, energetic environment with room for new ideas and plenty of scope to add value, serving millions of customers weekly.

You will deliver efficient checkout service, scan and pack, minimise wait times, and ensure a positive customer experience. You’ll engage customers, resolve queries, and support cash management while upholding store standards and safety.