Centre Manager - Manukau

AA New Zealand; Auckland; On-site; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Free AA Membership for you and your wh

A day off for your birthday and 2 days

Training available

Discounted insurance

Job summary

AA New Zealand is seeking a Centre Manager for the Manukau centre, the busiest in our network. You will lead a high-performing team of Customer Sales and Insurance Consultants while overseeing a satellite site in Takanini, driving sales, service and operational excellence.

This hands-on leadership role requires strong people skills, a strategic mindset, and the ability to balance commercial performance with customer outcomes across multiple sites; you will shape a positive, values-led culture

Responsibilities

• Lead a high-performing team of Customer Sales Consultants and Insurance Consultants across Manukau and satellite site in Takanini.
• Drive sales performance while delivering exceptional customer experiences and maintaining operational excellence.
• Manage budgets and resources, champion health and safety, and uphold risk and compliance standards.
• Lead through change, coach, develop and inspire staff to achieve ambitious goals.

Job description

Working with the AA | Me mahi tahi tatou ki AA

For over 120 years the AA have been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands. From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than a million Members.

And now, we’re building the organisation of the future – more connected, modern, and purpose-driven. We are a business in transformation, with opportunities to work cross-functionally, grow new skills, and make a meaningful impact. We’re investing in our people, platforms, and ways of working to stay ahead of what our Members and customers need.

We currently have an exciting opportunity available for a Centre Manager, Manukau to join the AA team.

What You'll Be Doing | Mō te Tūranga

As Centre Manager for our Manukau AA Centre, the busiest and newest centre in our network, you’ll lead a high-performing team of Customer Sales Consultants and Insurance Consultants while also overseeing our satellite site in Takanini. This is a dynamic and rewarding leadership role where you’ll be responsible for driving sales performance, delivering exceptional customer experiences, ensuring operational excellence, and maintaining strong risk and compliance standards across both locations. You’ll coach, develop and inspire your team to achieve ambitious goals, effectively manage budgets and resources, champion health and safety, and foster a positive, values-led culture. Working closely with stakeholders across the business, you’ll lead through change, identify opportunities for continuous improvement, and play a key role in delivering outstanding results for our customers, people and the wider AA.

Please note that this is a fully office based role at our Manukau AA centre (there is no WFH available).

About You | Mōu

To succeed as Centre Manager, you'll be a confident and inspiring people leader with experience managing high-performing teams in a customer-facing environment such as retail, banking, insurance or a similar industry. You’ll bring a strong track record of delivering results through coaching, developing and motivating others, while creating a culture that embraces customer needs-based selling and exceptional service. With excellent communication skills, strong business acumen and sound judgement, you'll be comfortable balancing commercial performance, people leadership and operational priorities across multiple sites. As a hands-on leader, you'll be happy to roll up your sleeves and support the team wherever needed, leading by example and helping deliver a seamless customer experience during busy periods. You’ll be highly organised, digitally savvy and have a passion for leading teams, driving continuous improvement and delivering outstanding customer outcomes.

What We Offer | Ngā āhuatanga kei a mātou

• Free AA Membership for you and your whānau
• A day off for your birthday and 2 days wellbeing leave annually
• Training available / career development
• Discounted insurance

Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.

Lead our busiest AA Centre, inspire high-performing teams, and make a real impact across Manukau and Takanini.

Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.

Our recruitment process is people-led and relationship-focused—we do not use AI to screen or assess applications. Every application is reviewed by a real person, because we value potential, individuality, and the human stories behind each candidate.

We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don't meet all the requirements, please still get in touch. We'd love to korero to see if you might be a great fit for the role.