Centre Manager - Manukau

JobSpace; Auckland; On-site; NZD 90,000 - 120,000; Full time

Job summary

The Centre Manager role at the Manukau AA Centre leads a busy team of Customer Sales Consultants and Insurance Consultants, while overseeing the Takanini satellite site. It is a dynamic leadership position focused on driving sales, delivering exceptional customer experiences, and ensuring operational excellence across both locations.

You’ll coach and develop staff, manage budgets, champion health and safety, and foster a positive, values-led culture.

Qualifications

• Experience leading high-performing teams in customer-facing environments such as retail, banking, or insurance.
• Proven ability to coach, develop and motivate others.
• Strong communication, business acumen and sound judgement.
• Customer needs-based selling and delivering outstanding service.

Responsibilities

• Lead and coach teams to achieve sales and service targets.
• Oversee operations and risk/compliance across two sites.
• Manage budgets and resources for the centres.
• Partner with stakeholders to drive continuous improvement.

Skills

People leadership

Customer service

Coaching

Communication

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

For over 120 years the AA have been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands. From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than a million Members.

And now, we're building the organisation of the future – more connected, modern, and purpose-driven. We are a business in transformation, with opportunities to work cross-functionally, grow new skills, and make a meaningful impact. We're investing in our people, platforms, and ways of working to stay ahead of what our Members and customers need.

We currently have an exciting opportunity available for a Centre Manager, Manukau to join the AA team.

As Centre Manager for our Manukau AA Centre, the busiest and newest centre in our network, you'll lead a high-performing team of Customer Sales Consultants and Insurance Consultants while also overseeing our satellite site in Takanini. This is a dynamic and rewarding leadership role where you'll be responsible for driving sales performance, delivering exceptional customer experiences, ensuring operational excellence, and maintaining strong risk and compliance standards across both locations. You'll coach, develop and inspire your team to achieve ambitious goals, effectively manage budgets and resources, champion health and safety, and foster a positive, values-led culture. Working closely with stakeholders across the business, you'll lead through change, identify opportunities for continuous improvement, and play a key role in delivering outstanding results for our customers, people and the wider AA.

Please note that this is a fully office based role at our Manukau AA centre (there is no WFH available).

To succeed as Centre Manager, you'll be a confident and inspiring people leader with experience managing high-performing teams in a customer-facing environment such as retail, banking, insurance or a similar industry. You'll bring a strong track record of delivering results through coaching, developing and motivating others, while creating a culture that embraces customer needs-based selling and exceptional service. With excellent communication skills, strong business acumen and sound judgement, you'll be comfortable balancing commercial performance, people leadership and operational priorities across multiple sites. As a hands-on leader, you'll be happy to roll up your sleeves and support the team wherever needed, leading by example and helping deliver a seamless customer experience during busy periods. You'll be highly organised, digitally savvy and have a passion for leading teams, driving continuous improvement and delivering outstanding customer outcomes.

Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.

Lead our busiest AA Centre, inspire high-performing teams, and make a real impact across Manukau and Takanini.

Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.

Our recruitment process is people-led and relationship-focused—we do not use AI to screen or assess applications. Every application is reviewed by a real person, because we value potential, individuality, and the human stories behind each candidate.

We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don't meet all the requirements, please still get in touch. We'd love to korero to see if you might be a great fit for the role.