Cellar Door Sales & Tour Guide

RGIT Australia; Gibbston; On-site; NZD 39,000 - 44,000; Full time

Benefits offered by this job

Staff discounts on wine

Spa and restaurant dining discounts

Job summary

Gibbston Valley Wines in Gibbston, Otago, NZ invites applications for a Cellar Door Sales & Tour Guide. Welcome guests, lead hosted wine tastings in our cave experiences, and deliver memorable moments that reflect our story, wines, and values.

This role blends sales, storytelling and hospitality, ideal for someone who thrives on connection, enjoys presenting to groups, and brings energy to every interaction. Rotating weekends and peak seasons are required.

Qualifications

• 2+ years in wine sales, cellar door, or wine tourism environments.
• Strong understanding of NZ and international wine markets.
• WSET qualification preferred but not essential.

Responsibilities

• Deliver engaging wine tastings and guided cave tours to guests.
• Provide high hospitality standards aligned with brand and commercial goals.
• Host a variety of guest types, including local and international visitors.
• Support wine sales by helping guests find products they love.
• Create a warm, energetic environment that leaves a lasting impression.

Skills

Wine sales

Hospitality

Public speaking

Tour guidance

Education

WSET or equivalent

Job description

Gibbston, Otago 9384, New Zealand NZ$28 - NZ$32

Full-time Permanent Intermediate - 2 yrs+

Posted 07 Aug 2026

Description

At Gibbston Valley, we’re more than just a winery, we are a place where guests come to unwind, reconnect, and experience the very best of the region. Surrounded by vines, our Cellar Door, Wine Cave, Restaurant, Spa, and Lodge offer visitors a unique taste of genuine kiwi hospitality.

We live by our values: Care Always | Grow Together | Craft with Purpose | Honor the Land

About the role:

• Permanent Full-time - Multiple roles
• Minimum 30 hours per week on a rotating roster, from Monday to Sunday, inclusive.
• Location: Gibbston Valley Wines - Otago, Gibbston
• $28.00 to $32.00 depending on the skills and experience

As a Cellar Door Sales & Tour Guide, you’ll be the face of the brand - welcoming guests, guiding them through hosted wine tastings and immersive cave experiences and delivering memorable moments that reflect our story, our wines, and our values. This role blends sales, storytelling, and hospitality - ideal for someone who thrives on connection, enjoys presenting to groups, and brings energy to every interaction. Your key responsibilities will include:

• Delivering the Gibbston Valley brand story through engaging, educational wine tastings and guided cave tours
• Providing a high standard of hospitality, aligning brand and commercial expectations
• Hosting a variety of guest types – from both local and international visitors
• Confidently supporting wine sales and helping guests find products they love
• Creating a warm, energetic environment that leaves a lasting impression

About you:

• Minimum 2 years of experience in in wine sales, cellar door, or wine tourism environments
• Have strong understanding of New Zealand and international wine market
• WSET (Wine & Spirit Education Trust) qualification or similar is preferred but not essential
• Confidence for conducting wine tastings and conversations about wine stories to international guests
• Experience working across both sales and operational hospitality environments preferredFlexibility to work weekends, public holidays, and peak tourism seasons
• Eligibility of work in New Zealand without any restrictions.
• A reliable method transport since we’re located about 25 mins from Queenstown CBD

If you love wine industry, and working in a stunning natural environment this could be your next move. Why you will love working for us:

• Work in a luxury, award-winning environment in a breathtaking vineyard setting alongside one of Central Otago's most iconic brands
• A tight knit, supportive team culture driven by shared values
• Generous staff discounts on wine, spa and restaurant dining

If you’re ready to work somewhere truly special and take pride in delivering exceptional guest experiences, we’d love to hear from you.

To be eligible for consideration, you must be based in New Zealand, and legally able to work here. We are not able to sponsor for this role.

Company Overview

At Gibbston Valley, our teams are deeply passionate about this exceptional place. We thrive on having fun and sharing our knowledge and enthusiasm with every visitor. Our makers infuse each Gibbston Valley wine bottle with passion and personality. From handpicking whole bunches of organically grown grapes to foot-macerating the fruit, they employ traditional and sustainable techniques to craft every vintage with care. This commitment, harmonising with the region’s soil, sun, frost, and rain, captures the distinctive essence of Gibbston Valley’s unique terroir.