Casual Retail Assistant | Tiki Tour

Lagardère Group; Auckland; Hybrid; NZD 28,000 - 33,000; Part time

Benefits offered by this job

Parking – free/subsidised airport

Dynamic Airport Environment

Staff Discounts

Career Development

Paid Parental Leave

Employee Referral Program

Wellbeing Leave

Employee Assistance Program

Job summary

LagardèreAWPL's Tiki Tour at Auckland Airport is seeking a casual Retail Assistant to join during the busy summer period from November through March. If you love customer service, fast-paced environments, and making shopping fun, this is your moment to shine!

You'll deliver great service, keep the store vibrant and well-stocked, handle transactions smoothly, and assist customers with queries in a friendly, professional manner. Join a dynamic airport team today.

Qualifications

• Retail experience is preferred.
• Strong customer service focus and communication skills.
• Full NZ driver’s license and reliable transport.
• Valid working rights and ability to obtain an Aviation Security ID Card.

Responsibilities

• Deliver outstanding customer service & expert product recommendations.
• Keep the store looking vibrant & well-stocked.
• Process transactions smoothly & efficiently.
• Assist customers with queries in a friendly, professional manner.

Skills

Retail experience

Customer service

Communication

NZ Driver's license

Aviation Security ID Card (ASID)

Job description

Love Retail? Join Our Team

At LagardèreAWPL, we’re not just the largest Travel Retail operator in the Pacific – we’re the most passionate! With 150+ stores across Australia, & New Zealand, we bring big brands to life in airports and travel hubs. Our dynamic team of 1,500+ professionals work across 40 unique retail concepts – and now, we want YOU to join our team!

The Role:

We’re looking for a Casual Retail Assistant to join Tiki Tour, our Kiwi-themed concept gifts and souvenirs store at Auckland Airport. If you love customer service, fast-paced environments, and making shopping fun, this is your chance to shine!
We are ideally looking for staff to cover the busy summer holiday period from the third week of November through to the end of March.

Working at the airport requires flexibility in order to deliver the best possible experience for our customers, who travel around the clock:
Rosters may include early morning openings (4:00 AM – 12:30 PM) and closing shifts, weekends (both Saturdays and Sundays), and public holidays.

What You’ll Do:

• Deliver outstanding customer service & expert product recommendations
• Keep the store looking vibrant & well-stocked
• Process transactions smoothly & efficiently
• Assist customers with queries in a friendly, professional manner

What We’re Looking For:

• Strong sales and customer service focus; retail experience is preferred.
• Confident communicator with a positive attitude
• Full NZ driver's license and reliable personal transport.
• Valid working rights & ability to obtain an Aviation Security ID Card

Perks & Benefits:

• Parking – Based on location we offer free/subsidised airport parking for our employees
• Dynamic Airport Environment – Work where no two days are the same
• Staff Discounts – Get exclusive discounts on products in our stores + extra savings on water & hot beverages
• Career Development – We offer opportunities to upskill, take on new challenges and grow your career within our vibrant network
• Paid Parental Leave – We proudly support growing families with up to 18 weeks of employer-funded top-up paid parental leave scheme + additional personal leave entitlements
• Employee Referral Program – Refer your awesome network for a chance to receive a reward + go into the running to win an end-of-year bonus
• Wellbeing Leave – From day one our permanent employees receive a paid Wellbeing Leave day
• Employee Assistance Program – Everyone has FREE access to TELUS Health – a 24/7 service offering compassionate, confidential support whenever you need it

We Value Diversity & Inclusion

AtLagardèreAWPL,we value diversity, inclusivity, and a collaborative work environment, where you will have the opportunity to work alongside a talented team of people who share your passion for creativity and excellence.

Join us at LagardèreAWPL and be part of a global company that celebrates creativity, innovation, and a commitment to sustainable practices.