Case Officer

New Zealand Government; Wellington; On-site; NZD 68,000 - 77,000; Full time

Benefits offered by this job

KiwiSaver

Wellness Benefits

Job summary

MBIE in Wellington is seeking a Case Officer to provide high‑quality case management and secretarial support to Occupational Regulation’s complaints and Board functions.

You will coordinate meetings and hearings, prepare agendas and papers, and maintain accurate minutes and timely follow‑through. A proactive, confidential, deadline‑driven approach is essential.

Qualifications

• Experience supporting Boards, committees, panels, hearings or senior decision‑making groups is highly desirable.
• Strong relationship management skills and confidence working with Board members, senior leaders, legal advisers and external parties.
• Experience preparing agendas and papers, coordinating meetings or hearings, recording minutes and tracking actions.
• Ability to manage correspondence, shared inboxes, case files, records and time‑sensitive documentation accurately.
• Excellent organisation, attention to detail and ability to prioritise competing deadlines.
• Sound judgement, discretion and ability to maintain confidentiality when handling sensitive information.
• Strong written and verbal communication skills, with a professional and constructive working style.
• Good computer literacy, including Microsoft Word, Excel, Outlook, Adobe Acrobat Pro and case management or document management systems.
• Must have the legal right to live and work in New Zealand.

Responsibilities

• Support independent statutory Boards, investigators and internal stakeholders by preparing matters for Board consideration, coordinating meetings and hearings, managing documentation, preparing agendas and papers, recording accurate minutes, and supporting decisions and correspondence.

Skills

Boards support

Relationship management

Agenda & papers prep

Meetings coordination

Minutes & actions tracking

Documentation management

Confidentiality

Communication

Time management

Tools

MS Word

Excel

Outlook

Adobe Acrobat Pro

Case management systems

Job description

Discover a career with purpose at MBIE

• Play a key role supporting independent statutory Boards and high-quality regulatory decision‑making
• Use your organisation, judgement and relationship skills in a varied case‑management and Board support role
• Join a friendly team delivering important work across multiple occupational regulation schemes
• Wellington based, permanent position
• Salary range: $68,380–$77,359 + KiwiSaver + Wellness Benefits

About the Role - Tēnei tūranga:

Occupational Regulation supports complaints, licensing and registration functions across a range of occupational schemes, including Electrical Workers, Licensed Building Practitioners, Immigration Advisers, Motor Vehicle Traders, Auctioneers and Pool Inspectors. We are looking for a Case Officer to provide high-quality case management, administrative and secretarial support to Occupational Regulation’s complaints and Board support functions. In this varied role, you will support independent statutory Boards, investigators and internal stakeholders by preparing matters for Board consideration, coordinating meetings and hearings, managing documentation, preparing agendas and papers, recording accurate minutes, and supporting decisions and correspondence.

About you:

You will be a highly organised, proactive administrator or case management professional with strong judgement, discretion and attention to detail. You will be confident working with deadlines, sensitive information and a wide range of stakeholders, including Board members, senior leaders, legal advisers, complainants and respondents. Experience supporting Boards, committees, panels, hearings or other formal decision‑making forums is highly desirable. You will understand the importance of confidentiality, accuracy, natural justice, customer service and timely follow‑through. Some travel may be required.

Ngā pukenga me ngā wheako e hiahiatia ana - Skills and Experience Required

• Experience supporting Boards, committees, panels, hearings or senior decision‑making groups is highly desirable.
• Strong relationship management skills and confidence working with Board members, senior leaders, legal advisers and external parties.
• Experience preparing agendas and papers, coordinating meetings or hearings, recording minutes and tracking actions.
• Ability to manage correspondence, shared inboxes, case files, records and time‑sensitive documentation accurately.
• Excellent organisation, attention to detail and ability to prioritise competing deadlines.
• Sound judgement, discretion and ability to maintain confidentiality when handling sensitive information.
• Strong written and verbal communication skills, with a professional and constructive working style.
• Good computer literacy, including Microsoft Word, Excel, Outlook, Adobe Acrobat Pro and case management or document management systems.
• Must have the legal right to live and work in New Zealand.

About MBIE - Ētahi kōrero mō MBIE:

MBIE's goal is to create a resilient and high‑performing economy that delivers real and ongoing quality of life for all New Zealanders. We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

• Mahi Tahi – Better Together
• Māia – Bold and brave
• Pae Kahurangi – Build our Future
• Pono Me Te Tika – Own It

Our aspirations are echoed in our Māori identity – Hīkina Whakatutuki – which broadly means ‘lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand.

We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross‑cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

E mōhio ana a Hīkina Whakatutuki i puea ake te kōtuinga I waenganui i a ngāi Māori me te Karauna i Te Tiriti o Waitangi, ā, kei te whai ia ki te whakaū ake i Te Tiriti o Waitangi. Mā te whai kiko o ngā kōtuinga ahunga roa o ngā iwi, o ngāi Māori, me ētahi atu rōpū Māori ki te Karauna, ka tutuki tēnei. He āhuatanga nui tēnei e āhei ai ngā mahi whanaketanga ā‑ohanga, ā‑pāpori hoki ki a ngāi Māori me Aotearoa whānui. E whai tonu ana mātou ki te kōtui atu ki ngā iwi mō te rapu huarahi hou ki te whakaara i ngā kaupapa kua roa nei e tāmi ana i a ngāi Māori me Aotearoa whānui, ā, e whai ana hoki ki te tautohu i ngā āheinga kōkiritanga mā ngā iwi, me te tautoko i ngā iwi kia whai mana ake ai ēnei āheinga.