Case Officer

MBIEPROD; Wellington; On-site; NZD 68,000 - 77,000; Full time

Benefits offered by this job

KiwiSaver

Wellness Benefits

Job summary

MBIE requires a capable Case Officer to support independent statutory Boards within Occupational Regulation, handling case management, admin and secretarial tasks. You will prepare matters for Board consideration and coordinate meetings, hearings and documentation with accuracy and discretion.

You will manage agendas, papers, minutes and correspondence, ensuring timeliness and confidentiality, while building strong relationships with internal teams and external parties.

Qualifications

• Experience supporting Boards, committees, panels, hearings or senior decision-making groups.
• Strong relationship management with Board members, senior leaders, legal advisers and external parties.
• Experience preparing agendas and papers, coordinating meetings or hearings, recording minutes.
• Ability to manage correspondence, shared inboxes, case files, records and time-sensitive documentation accurately.
• Excellent organisation and attention to detail with ability to prioritise deadlines.
• Sound judgement, discretion and confidentiality handling sensitive information.
• Strong written and verbal communication with a professional working style.
• Proficiency with Word, Excel, Outlook, Acrobat and case management systems.
• Must have the legal right to live and work in New Zealand.

Responsibilities

• Provide case management, administrative and secretarial support to complaints and Board functions.
• Prepare matters for Board consideration and coordinate meetings and hearings.
• Manage documentation, agendas, papers and minutes.
• Support decisions and correspondence with stakeholders.

Skills

Boards support

Case management

Relationship management

Meeting coordination

Minutes recording

Confidentiality

Written and verbal communication

Attention to detail

Time management

Professionalism

Tools

Microsoft Word

Excel

Outlook

Adobe Acrobat Pro

Case management systems

Job description

• Play a key role supporting independent statutory Boards and high-quality regulatory decision-making
• Use your organisation, judgement and relationship skills in a varied case management and Board support role
• Join a friendly team delivering important work across multiple occupational regulation schemes
• Salary range: $68,380–$77,359 + KiwiSaver + Wellness Benefits

Occupational Regulation supports complaints, licensing and registration functions across a range of occupational schemes, including Electrical Workers, Licensed Building Practitioners, Immigration Advisers, Motor Vehicle Traders, Auctioneers and Pool Inspectors.

We are looking for a Case Officer to provide high-quality case management, administrative and secretarial support to Occupational Regulation’s complaints and Board support functions.

In this varied role, you will support independent statutory Boards, investigators and internal stakeholders by preparing matters for Board consideration, coordinating meetings and hearings, managing documentation, preparing agendas and papers, recording accurate minutes, and supporting decisions and correspondence.

Ngā pukenga me ngā wheako e hiahiatia ana - Skills and Experience Required

• Experience supporting Boards, committees, panels, hearings or senior decision-making groups is highly desirable.
• Strong relationship management skills and confidence working with Board members, senior leaders, legal advisers and external parties.
• Experience preparing agendas and papers, coordinating meetings or hearings, recording minutes and tracking actions.
• Ability to manage correspondence, shared inboxes, case files, records and time-sensitive documentation accurately.
• Excellent organisation, attention to detail and ability to prioritise competing deadlines.
• Sound judgement, discretion and ability to maintain confidentiality when handling sensitive information.
• Strong written and verbal communication skills, with a professional and constructive working style.
• Good computer literacy, including Microsoft Word, Excel, Outlook, Adobe Acrobat Pro and case management or document management systems.
• Must have the legal right to live and work in New Zealand.

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

• Māia– Bold and brave
• Pae Kahurangi – Build our Future

Our aspirations are echoed in our Māori identity – Hīkina Whakatutuki – which broadly means ‘lifting to make successful'.

MBIE recognises the partnership founded under TeTiritio Waitangi between Māori and the Crown and is committed to giving effect to TeTiritio Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

Applications close on Wednesday 12 November 2026.