Case Manager - Hawkes Bay Regional Prison

Marketplace; New Zealand; On-site; NZD 71,000 - 91,000; Full time

Benefits offered by this job

Free parking on site

Staff gym access

Job summary

Ara Poutama Aotearoa - Department of Corrections is seeking a Case Manager to join the Hawke’s Bay facility on-site. You will work with people in our care and their whānau to address behaviours, prepare court reports, and support rehabilitation and reintegration.

You will need strong judgement, written reports, time management, and the ability to engage with Māori and Pacific communities. A NZ driver licence is required; visa considerations apply.

Qualifications

• Proven knowledge and experience in case management, rehabilitation and reintegration.
• Strong written reports to meet legal standards.

Responsibilities

• Lead rehabilitation and reintegration for people under supervision.
• Prepare reports for Courts and NZ Parole Board.
• Engage with tangata whai ora and whānau using manaaki and rangatira values.
• Collaborate with multi-disciplinary staff and external stakeholders.

Skills

Case management

Rehabilitation

Report writing

Time management

Relationship management

Māori knowledge

Driver licence

Education

Criminology, Psychology or Social Work qualification

Job description

Case Manager

Due to the expansion of Hawkes Bay Regional Prison, we are currently seeking additional Case Managers to join our team on-site! Are you a person who is looking for a career change? Where you can use your knowledge and experience to do meaningful work to benefit the community? You may be a recent University graduate looking for an excellent entry point to the Department? Maybe you studied Criminology, Psychology or Social Work? We want to hear from you now! Contribute towards public safety while also helping those in our care make better decisions & positive change.

Mō te tūnga | About the role

As a Case Manager for Ara Poutama Aotearoa, you will work with people in our care and their whanau to address criminogenic behaviours and reduce reoffending. Using principles of manaaki, kaitiaki, wairua, rangatira, and whānau, you will manage people in our care, also preparing reports for the Courts and New Zealand Parole Board. You will contribute to public safety, viewing this through the lens of manaaki, positive relationships, and uplifting the wellbeing of the people in our care. By focusing on the wellbeing of the person who has come into our care, you will help reduce the chances of them returning to past behaviour, better arming them to make better choices for a crime free future. Treating those in our care with the utmost mana and dignity is the foundation of everything we do.

Case managers lead the rehabilitation and reintegration of the people in our supervision, using a person-centric approach. Some core areas of case management practice are:

• Considering those in our care's rehabilitation and reintegration within the context of their family, whānau, and pro social/community support
• Demonstrating motivational approaches with prisoners and their family, whānau, or key supports
• Demonstrating a multi-disciplinary approach to working with staff and external stakeholders
• Engaging with people in prison based on risk, need and responsivity principles
• Partnering with Māori leadership and expertise to support pathways for Māori

Ngā pūkenga me ngā wheako | Skills and experience

Using a range of services and techniques, you will partner with external agencies and the whānau of those in our care to support their rehabilitation. Central to your success as a Case Manager is the ability to exercise sound professional judgement ensuring that a person's needs are appropriately, identified and that the most appropriate treatment and programmes are matched to meet these needs. You will need to demonstrate the following:

• Proven knowledge and experience in case management, rehabilitation and reintegration related practices or a person with great life experience who is passionate about learning case management and can relate to a diverse client base, or be a recent graduate with a qualification in social services, psychology or a related field.
• The ability to operate safely and effectively within a correctional environment, demonstrating some awareness of safety procedures when working with offenders
• Strong written skills including the ability to prepare written reports to meet legal standards.
• Excellent time management skills with the ability to prioritise and meet deadlines
• The ability to give, receive and take on feedback in a highly reflective environment
• Highly developed relationship management, effective at building and maintaining rapport
• An ability to motivate and support people in our care to make positive changes over the long-term
• Think critically and explore bias in thinking and decision making
• Knowledge and experience working with Māori and Pacific peoples, their families and communities
• A current and full clean New Zealand driver licence

You’ll also need a Full New Zealand Drivers Licence, and applicants must have the legal right to work in New Zealand. In line with Immigration New Zealand requirements, we are required to give priority to candidates who already hold this right. As a result, we may not be able to support visa applications for this role.

Ngā painga | The benefits

• The salary for this position starts at $70,596 per annum.
• Once in the role we have 5 step competency framework where you are able to increase your salary over time up to $91,307 per annum.
• There is free parking available on site as well as access to a staff gym.

Mō mātou | About us

Join Ara Poutama Aotearoa - Department of Corrections, where your work will contribute to improving public safety, reducing re-offending, and address the overrepresentation of Māori in correctional facilities. As a values-led organisation, we use the principles of rangatira (leadership), manaaki (respect), wairua (spirituality), kaitiaki (guardianship), and whānau (relationships) to guide our work and achieve the goals of our Hōkai Rangi strategy. We value inclusion and diversity in our workforce, and as a Public Service organisation we are committed to building a workforce that reflects the public we serve. We strive to make our recruitment process fair, and we encourage you to discuss reasonable accommodations with us if required.

Applications close on: Thursday 24th of September 2026

If you have any questions or want to learn more about a career with us, contact [e-mail], or visit careers.corrections.govt.nz.