Case Manager - Arohata Prison

New Zealand Government; Wellington; On-site; NZD 71,000 - 92,000; Full time

Job summary

New Zealand Government, located at Arohata Women’s Prison, Wellington, seeks a Kaiwhakahaere Kéhi (Case Manager) to support rehabilitation and reduce reoffending. You will work with people in our care and their whānau, preparing court reports and collaborating with Māori leadership.

You will build rapport, manage timelines, and operate within a correctional setting, focusing on manaaki, respect, and wellbeing. Training and professional development are provided.

Qualifications

• Proven knowledge and experience in case management, rehabilitation and reintegration practices.
• Ability to operate safely within a correctional environment and follow safety procedures.
• Strong written skills to prepare reports meeting legal standards.
• Excellent time management and ability to meet deadlines.
• Ability to accept feedback in a reflective environment and build rapport.

Responsibilities

• Use a range of services and collaborate with external agencies and whānau to support rehabilitation.
• Partner with Māori leadership and communities to support pathways for Māori.
• Prepare reports for Courts and the New Zealand Parole Board.
• Lead rehabilitation and reintegration efforts with a person-centric approach.

Skills

Case management

Rehabilitation

Reintegration

Written reports

Time management

Stakeholder engagement

Cultural safety (Māori & Pacific)

Education

Bachelor or relevant qualification in social services/psychology or related field

Job description

Are you a person who is looking for a career change? Where you can use your knowledge and experience to do meaningful work to benefit the community?

• You may be a recent University graduate looking for an excellent entry point to the Department? Maybe you studied Criminology, Psychology or Social Work? We want to hear from you now!
• Contribute towards public safety while also helping those in our care make better decisions & positive change

Located at Arohata Women's Prison, Tawa, Wellington

M//t//u

About the role

As Kaiwhakahaere Kéhi (Case Manager) for Ara Poutama Aotearoa, you will work with people in our care and their whanau to address criminogenic behaviours and reduce reoffending. Using principles of manaaki, kaitiaki, wairua, rangatira, and whąnau, you will manage people in our care, also preparing reports for the Courts and New Zealand Parole Board. You will contribute to public safety, viewing this through the lens of manaaki, positive relationships, and uplifting the wellbeing of the people in our care. By focusing on the wellbeing of the person who has come into our care, you will help reduce the chances of them returning to past behaviour, better arming them to make better choices for a crime free future. Treating those in our care with the utmost mana and dignity is the foundation of everything we do. Case managers lead the rehabilitation and reintegration of the people in our supervision, using a person-centric approach.

Some core areas of case management practice

• Considering those in our care's rehabilitation and reintegration within the context of their family, whąnau, and pro social / community support
• Demonstrating motivational approaches with prisoners and their family, whąnau, or key supports
• Demonstrating a multi-disciplinary approach to working with staff and external stakeholders
• Engaging with people in prison based on risk, need and responsivity principles
• Partnering with Māori leadership and expertise to support pathways for Māori

Arohata Women's Prison

Arohata Women's Prison is one of three women's prisons within the network in New Zealand. At Arohata, we've been working hard to better serve the unique needs of women. Our Women's Strategy, "Wąhine : E Rere Ana Ki te Pae Hou," Wąhine : E Rere Ana Ki te Pae Hou Women's Strategy 2021 - 2025 | Department of Corrections sets the stage for a gender-specific, trauma-informed, and culturally responsive approach. Do you have a passion for working with Wąhine? At Arohata Women's Prison you will join a dedicated and supportive team managing the well-being, health and safety of the women at our site. We recognise the women we manage have different needs to men and we have set an approach that will give our women the care, treatment, encouragement, counselling, skills and support required to shape better futures for themselves, their tamariki and their whąnau.

Note: the successful applicant for this position will begin in January 2027.

About you

Using a range of services and techniques, you will partner with external agencies and the whąnau of those in our care to support their rehabilitation. Central to your success as a Case Manager is the ability to exercise sound professional judgement ensuring that a person's needs are appropriately, identified and that the most appropriate treatment and programmes are matched to meet these needs. Please see below for the skills and experience we are looking for. Candidates also require a current and full, clean New Zealand class 1 drivers license.

Ngą pūkenga me ngą wheako | Skills and experience

• Proven knowledge and experience in case management, rehabilitation and reintegration related practices or a person with great life experience who is passionate about learning case management and can relate to a diverse client base, or be a recent graduate with a qualification in social services, psychology or a related field.
• The ability to operate safely and effectively within a correctional environment, demonstrating some awareness of safety procedures when working with offenders
• Strong written skills including the ability to prepare written reports to meet legal standards.
• Excellent time management skills with the ability to prioritise and meet deadlines
• The ability to give, receive and take on feedback in a highly reflective environment
• Highly developed relationship management, effective at building and maintaining rapport
• An ability to motivate and support people in our care to make positive changes over the long-term
• Think critically and explore bias in thinking and decision making
• Knowledge and experience working with Māori and Pacific peoples, their families and communities

Ngą painga | The benefits

The salary for this position starts at $71,056 per annum. Once in the role we have 5 step competency framework where you are able to increase your salary over time up to $92,057 per annum. Appointment and remuneration will reflect skills and experience relevant to the role.

Mą mątū | About us

Join Ara Poutama Aotearoa - Department of Corrections, where your work will contribute to improving public safety, reducing re-offending, and address the overrepresentation of Māori in correctional facilities. As a values-led organisation, we use the principles of rangatira (leadership), manaaki (respect), wairua (spirituality), kaitiaki (guardianship), and whąnau (relationships) to guide our work and achieve the goals of our Hłkai Rangi strategy. We value inclusion and diversity in our workforce, and as a Public Service organisation we are committed to building a workforce that reflects the public we serve. We strive to make our recruitment process fair, and we encourage you to discuss reasonable accommodations with us if required.