Case Manager

Police; Wellington; Hybrid; NZD 88,000 - 102,000; Full time

Job summary

New Zealand Police based in Wellington seeks a Case Manager to coordinate and lead Regional Intervention Meetings, delivering personalised intervention plans under the Mō te tūnga framework. You will work within a small team at Police National Headquarters, collaborating across agencies to prevent harm and support participants away from violent extremism.

The role requires demonstrated case management experience, strong relationship skills, and the ability to coordinate multi-disciplinary

Qualifications

• Demonstrated case management experience.
• Experience in multi-agency or multi-disciplinary settings.
• Background in social sector, health, disability, corrections, community, or related industry.
• Experience developing and delivering individualised plans and interventions.
• Ability to problem-solve and encourage innovative approaches.
• Strong communication, collaboration, relationship management, and coaching skills.

Responsibilities

• Build rapport and relationships with participants to support interventions and track progress.
• Establish, facilitate and coordinate multi-agency RIT meetings that drive progress on the framework.
• Facilitate appropriate interventions in a timely manner aligned with goals and participant needs.
• Use networks to build new partnerships with service providers for participant support.
• Report to the National Coordination Group on progress and elevate risks and opportunities.
• Maintain knowledge of current and emerging violent extremism vulnerabilities, threats and protective factors.

Skills

Case management

Multi-agency work

Social sector experience

Intervention planning

Problem solving

Communication & collaboration

Job description

Requisition ID6059923-Posted22/09/2026-Wellington-Permanent FT

Based at Police National Headquarters, Wellington

Office of Constable/Police Employee

Permanent – Full Time

Multiple Positions Available

Nationally Advertised Vacancy

JR: 6059923

Taking every opportunity to prevent harm

Mō te tūnga | About the role

He Aranga Ake (HAA) is a multi-agency violent extremism disengagement framework established to support New Zealand’s ‘Countering Terrorism and Violent Extremism National Strategy’. The overarching objective of HAA is to reduce the risk posed by individuals on a pathway to commit an act of violent extremism or terrorism. HAA works to identify and respond to the multidimensional interaction of risk and protective factors of participants on HAA and provide them with wrap around services and support to direct their behaviours away from violent extremism.

Underpinning the success of the framework is the collective ability of the partner agencies to share information and work together to develop plans, provision services, and deliver interventions to support a participant’s plan. HAA is embedded within Police and based at Police National Headquarters (PNHQ), however interventions are delivered locally, coordinated centrally by HAA Case Managers, and supported by the partner agencies.

This role sits within a small, supportive team and reports to the HAA Operations Manager. Case Managers deliver the personalised intervention plans and oversee the operationalisation of them. You will be responsible for coordinating and leading Regional Intervention Meetings (RITs) that bring agencies and service providers together to deliver holistic interventions to support a participant.

This is a prevention-based role, which requires strong relationship management skills to identify, coordinate, and work with appropriate service providers. The Case Manager will work directly with a participant to discuss types of interventions that would support disengagement from their violent extremism behaviours.

Key Accountabilities

• Build rapport and relationships with participants, supporting them to undertake interventions and review progress and goals collaboratively.
• Establish, facilitate, and coordinate multi-agency RIT meetings that drive participants’ progress on the framework.
• Facilitate appropriate interventions in a timely manner, ensuring they align with overarching goals and the needs of the participant.
• Use your networks and relationships to build new partnerships with service providers that can support a participant’s journey on HAA.
• Report to the National Coordination Group on participants’ progress on the framework and elevate risks and opportunities as appropriate.
• Maintain knowledge of current and emerging violent extremism vulnerabilities, threats and protective factors.

He aha taau e kawe mai | What you’ll bring

Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

Subject matter knowledge is not a prerequisite, as we are looking for you to bring your experience working with and for people from diverse backgrounds and with different needs. You will be a connector and a problem-solver, able to match a participant’s protective factors with wellbeing-focused approaches. We want Case Managers that can think out-side the box, drive positive changes for participants, and pivot to respond to changing circumstances.

To be successful in this role you will have:

• Demonstrated case management experience.
• Demonstrated practical experience working in a multi-agency or multi-disciplinary setting.
• Worked in the social sector, health, disability, corrections, community, or other related industry.
• Experience in supporting the development and delivery of individualised plans and interventions.
• Ability to problem-solve and encourage innovative and diverse approaches.
• Strong communication, collaboration, relationship management, and coaching skills to effectively communicate with all relevant stakeholders.

Thisrole is based in the Wellington area. Domestic travel will be required onan ad hoc basis. International travel may be required.

This role isIndividual Contributor/Emerging Leader level. You can refer to Indicators for Success for further information on the requirements

To be eligible for this role, youmust obtain and maintainaTOP SECRET national security clearance.

The minimum criteria for this level of national security clearance is:

NZ Citizen who has resided continuously in NZ for the last10years, or:

• A Permanent Resident who has resided continuously in NZ for the last10years, or
• A citizen of or has resided continuously in one or more of the following countriesfor the last 10years: Australia, Canada, United Kingdom, or United States of America, and has a background that can be verified by the NZSIS.

Use this online tool to self-check your eligibility for a security clearance. Please note that this tool is not part of the formal security clearance process:

New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government’s largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.

Your development is highly valued at New Zealand Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.

The work you’ll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.

This position is covered by a collective agreement and salary will commence between $88,179and $101,804 dependent on skills and experience relevant to the role.