Case Manager

New Zealand Government Joba; Wellington; On-site; NZD 88,000 - 102,000; Full time

Job summary

New Zealand Police is seeking a Case Manager to support the He Aranga Ake framework, coordinating multi-agency interventions and managing personalised plans for participants in the Wellington region.

You will lead Regional Intervention Meetings, work with service providers, and report progress to national stakeholders. Applicants must have demonstrated case management and multi-agency experience, with strong relationship-building and risk identification skills.

Qualifications

• Demonstrated case management experience.
• Demonstrated practical experience working in a multi-agency or multi-disciplinary setting.
• Experience in supporting the development and delivery of individualised plans and interventions.
• Strong risk identification skills.

Responsibilities

• Build rapport and relationships with participants, supporting them to undertake interventions and review progress and goals collaboratively.
• Establish, facilitate, and coordinate multi-agency RIT meetings that drive participants' progress on the framework.
• Facilitate appropriate interventions in a timely manner, ensuring they align with overarching goals and the needs of the participant.
• Report to the National Coordination Group on participants' progress on the framework and escalate risks and opportunities as appropriate.
• Maintain knowledge of current and emerging violent extremism vulnerabilities, threats and protective factors.

Skills

Case management

Multi-agency collaboration

Stakeholder engagement

Risk identification

Job description

New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 15,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.We're working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver `Our Business' and achieve long-term change.Case Manager - He Aranga Ake!Based at Police National Headquarters, WellingtonOffice of Constable/Police EmployeePermanent - Full TimeMultiple Positions AvailableNationally Advertised VacancyJR: 6059923Araia te he i nga katoaTaking every opportunity to prevent harmMo te tunga | About the roleHe Aranga Ake (HAA) is a multi-agency violent extremism disengagement framework established to support New Zealand's `Countering Terrorism and Violent Extremism National Strategy'. The overarching objective of HAA is to reduce the risk posed by individuals on a pathway to commit an act of violent extremism or terrorism. HAA works to identify and respond to the multidimensional interaction of risk and protective factors of participants on HAA and provide them with wrap around services and support to direct their behaviours away from violent extremism.Underpinning the success of the framework is the collective ability of the partner agencies to share information and work together to develop plans, provision services, and deliver interventions to support a participant's plan. HAA is embedded within Police and based at Police National Headquarters (PNHQ), however interventions are delivered locally, coordinated centrally by HAA Case Managers, and supported by the partner agencies.This role sits within a small, supportive team and reports to the HAA Operations Manager. Case Managers deliver the personalised intervention plans and oversee the operationalisation of them. You will be responsible for coordinating and leading Regional Intervention Meetings (RITs) that bring agencies and service providers together to deliver holistic interventions to support a participant.This is a prevention-based role, which requires strong relationship management skills to identify, coordinate, and work with appropriate service providers. The Case Manager will work directly with a participant to discuss types of interventions that would support disengagement from their violent extremism behaviours.Key AccountabilitiesBuild rapport and relationships with participants, supporting them to undertake interventions and review progress and goals collaboratively.Establish, facilitate, and coordinate multi-agency RIT meetings that drive participants' progress on the framework.Facilitate appropriate interventions in a timely manner, ensuring they align with overarching goals and the needs of the participant.Use your networks and relationships to build new partnerships with service providers that can support a participant's journey on HAA.Report to the National Coordination Group on participants' progress on the framework and escalate risks and opportunities as appropriate.Maintain knowledge of current and emerging violent extremism vulnerabilities, threats and protective factors.He aha taau e kawe mai | What you'll bringWhilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.Subject matter knowledge is not a prerequisite, as we are looking for you to bring your experience working with and for people from diverse backgrounds and with different needs. You will be a connector and a problem-solver, able to match a participant's protective factors with wellbeing-focused approaches. We want Case Managers that can think out-side the box, drive positive changes for participants, and pivot to respond to changing circumstances.To be successful in this role you will have:Demonstrated case management experience.Demonstrated practical experience working in a multi-agency or multi-disciplinary setting.Worked in the social sector, health, disability, corrections, community, or other related industry.Experience in supporting the development and delivery of individualised plans and interventions.Ability to problem-solve and encourage innovative and diverse approaches.Strong communication, collaboration, relationship management, and coaching skills to effectively communicate with all relevant stakeholders.Strong risk identification skillsWhakaritenga motuhake | Special requirementsThis role is based in the Wellington area. Domestic travel will be required on an ad hoc basis. International travel may be required.This role is Individual Contributor/Emerging Leader level. You can refer to Indicators for Success for further information on the requirementsTo view the position description for this role please copy and paste this link into a new browser:case_manager_-_generic.pdfSecurity Clearance RequirementsTo be eligible for this role, you must obtain and maintain a TOP SECRET national security clearance.The minimum criteria for this level of national security clearance is:NZ Citizen who has resided continuously in NZ for the last 10 years, or:A Permanent Resident who has resided continuously in NZ for the last 10 years, orA citizen of or has resided continuously in one or more of the following countries for the last 10 years: Australia, Canada, United Kingdom, or United States of America, and has a background that can be verified by the NZSIS.Use this online tool to self-check your eligibility for a security clearance. Please note that this tool is not part of the formal security clearance process:http://www.protectivesecurity.govt.nz/eligibility-toolMo tatou | About usNew Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government's largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.Your development is highly valued at New Zealand Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.The work you'll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.To view more detailed information about our recruitment process along with further details about requirements please click below link:Applicant Information Pack (External)Tono inaianei | Apply nowIf this position sounds like you, click apply now and submit a tailored CV. You will be required to submit an application form. Before confirmation of hire, pre-employment checks will be undertaken which include reference, drug and alcohol testing and police vetting prior to any written offer being made.For further information on the application process, please copy and paste this URL: https://www.police.govt.nz/careersAll applications must be submitted online and will not be accepted directly via email. All applicants must have the right to work in New Zealand.Utu a-tau | SalaryThis position is covered by a collective agreement and salary will commence between $88,179 and $101,804 dependent on skills and experience relevant to the role.If you are an internal applicant, you must apply internally through the police system. You must provide an alternative contact email address and state your future commitments should you be successful in the next stage of the recruitment process.Please note: Deadline for applications is 5.00 pm on Tuesday 6th October 2026. Applications may be reviewed prior to the close date as well as contact made with candidates.If you have any questions about this vacancy, please contact: [e-mail]