Case Manager

Ministry of Justice - New Zealand; Wellington; On-site; NZD 61,000 - 81,000; Full time

Benefits offered by this job

Flexible work hours

Online PD portal

Inclusive networks

Job summary

Ministry of Justice - New Zealand, Wellington Tribunals Unit, is seeking a dedicated Case Manager for a fixed-term position until February 2027. You will support tribunals, liaise with judiciary and the public, and ensure parties have the information and logistics needed for timely hearings.

The role involves court taking, customer service, and case management, with on-the-job buddy training. Travel to out-of-town hearings is required, up to 10 weeks per year.

Qualifications

• Attention to accuracy and professionalism.
• Ability to work across a range of situations and stakeholders.

Responsibilities

• Court taking, customer service, and case management duties.
• Ensure information and logistics are in place for timely hearings.

Job description

Job Description

Fixed-Term Opportunity until Feb 2027

Te Haeata/The Opportunity

As a Case Manager, you are an important cog in the justice machine. You will work with a team responsible for the successful operation of Tribunals and liaise with multiple stakeholders including members of the judiciary and the public. You will take responsibility for ensuring that the Tribunal and case parties have all the information they need, and that logistics are in place to ensure cases are heard in a timely and effortless manner.

You’ll enjoy a variety of responsibilities including Court Taking, Customer service and Case Management. An on-the-job buddy system training plan will be provided.

The team at Wellington Tribunals provides operational, administrative, and judicial support for a number of specialist courts, authorities, and tribunals in New Zealand.

Travel is required for out-of-town hearings for up to 10 weeks per year, and you must have a full driver’s clean licence. We’re looking to fill 1 permanent Fulltime position.

Ō Pūkenga/Skills And Experience

Please refer to the Position Description for more information

With pride in your work, you will strive to deliver a service to our customers with high accuracy and professionalism.

Our customers are diverse, and our workforce reflects this. This role is no different and would suit people from all backgrounds. Whether you have an interest in the Justice system, returning to the workforce, have a passion for working with customers this is your chance to join us on our journey to deliver people centred justice services for all.

To Be Successful, You Will Need To Be

• Resilient – there are times when working in the courts, you will be working on sensitive cases and sometimes at high volume
• Detail orientated and observant – the court has many different processes and case information needs to be accurate
• Self-aware – you'll understand our customers and will be confident working across a range of situations
• Multi-task – you'll understand that some of our processes are repetitive, but you'll be able to manage conflicting priorities and move from one task to another quickly
• Willing to learn – legislation and processes in the courts is always changing and you will be able to adapt and respond to feedback

Mō mātou/

About us

At Te Tāhū o te Ture - the Ministry of Justice, we're committed to strengthening people's trust in the law of Aotearoa, New Zealand.

A great team culture is important at the Wellington Tribunals Unit. Our promise to you is that you can be yourself and bring your full self to work.

You will become part of an inclusive organisation that values you and the communities we serve. It's our promise to ensure our workplace is one where our people feel connected, safe, and supported. We value respect as the foundation for building a positive workplace culture and one where diversity is welcomed and celebrated.

Become part of a unique work environment and have the type of job satisfaction that you will not find anywhere else. No two days will be the same.

Joining Te Tāhū o te Ture means you will become part of an organisation that welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities and religions.

Ngā painga o tēnei wāhi mahi/What's great about working here

Benefits

We offer you a range of benefits to support your wellbeing and help make the Ministry a great place to be. These include:

• flexible work hours where possible
• an online professional development portal
• access to a variety of inclusive and proactive networks

See our full range of benefits here.

With a wide range of jobs, you also get the chance to gain a variety of skills and experience while developing your career.

Utu ā-tau/Salary

The remuneration band for this role is $60,729 to $80,794 – while the appointing salary will be between $65,692 to $77,043 based on skills and experience.

Applications close on Sunday, 6th September 2026, however we will be reviewing CV's as they come in and inviting successful candidates to interview before the close date.