Cartage Coordinator

Rhenus SE & Co. KG; Auckland; On-site; NZD 60,000 - 80,000; Full time

Job summary

A logistics and transport company based in Auckland is seeking a Transport Coordinator to oversee scheduling, compliance, and communication within the transport function. The role involves coordinating cartage movements, ensuring regulatory compliance, and managing relationships with stakeholders. Ideal candidates should possess strong organizational skills, attention to detail, and a knack for improving operational efficiency. This position offers an opportunity to contribute to ensuring timely deliveries while maintaining cost effectiveness.

Responsibilities

• Schedule and coordinate daily cartage movements for import and export shipments.
• Arrange container collections and deliveries to/from various locations.
• Ensure compliance with transport regulations and road safety requirements.
• Act as key liaison between drivers and customers.
• Verify delivery instructions and documentation prior to dispatch.
• Monitor transport costs and assist in maintaining profitability.

Job description

Transport Coordination & Scheduling

• Schedule and coordinate daily cartage movements for import and export shipments.
• Arrange container collections and deliveries to/from ports, depots, warehouses, and customer premises.
• Monitor container availability, VBS (Vehicle Booking System) bookings, and port cut-offs.
• Ensure timely pick-up and delivery in line with customer and operational deadlines.
• Allocate jobs to company drivers or subcontract transport providers.

Port & Regulatory Compliance

• Coordinate port bookings and manage delivery time slots.
• Ensure compliance with NZTA transport regulations and road safety requirements.
• Monitor container detention and demurrage timelines.
• Ensure accurate handling of bonded or uncleared cargo in line with NZ Customs requirements.

Communication & Stakeholder Management

• Act as key liaison between drivers, warehouse teams, freight operators, and customers.
• Provide updates on delivery status, delays, or issues.
• Escalate operational disruptions and resolve transport-related issues promptly.
• Maintain strong working relationships with port operators and transport subcontractors.

Documentation & Systems

• Ensure accurate job entry and updates within the transport or freight operating system.
• Verify delivery instructions and documentation prior to dispatch.
• Monitor Proof of Delivery (POD) collection and system upload.
• Ensure correct cost allocation and transport charging.

Performance & Cost Control

• Monitor transport costs and assist in maintaining profitability.
• Track driver productivity and utilisation.
• Support continuous improvement initiatives within the transport function.

Key Performance Indicators (KPIs)

• On-time collection and delivery performance
• Port booking accuracy
• Reduction in detention and demurrage costs
• POD completion rate
• Transport cost control
• Customer satisfaction