Cargo Controller & Logistics Customer Service Specialist

Port Nelson Limited; Nelson; Hybrid; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

KiwiSaver contributions

Wellness allowance

Job summary

Port Nelson Limited in Nelson, NZ, is seeking a Cargo Controller - Logistics Customer Service to join our team. You will oversee cargo movement at the container terminal, liaising with customers to meet deadlines and coordinating documentation and flow using Navis Master Terminal systems.

The role emphasizes strong planning, reliable customer service, and proactive problem-solving in a busy logistics environment.

Qualifications

• Strong planning and organisational skills.
• Proven track record in customer service.
• Proficiency with computer systems; experience with logistics databases is a plus.
• Excellent communication and collaboration abilities.
• Proactive, problem-solving mindset.

Responsibilities

• Liaise with internal and external customers to meet critical deadlines.
• Produce and process cargo documentation with accuracy and speed.
• Plan, coordinate and control cargo flow through the terminal.

Skills

Planning

Customer service

Communication

Problem-solving

Team collaboration

Computer systems

Education

Tertiary qualification in supply chain management

Tools

Navis Master Terminal

Job description

Port Nelson Limited in Nelson, NZ, is seeking a Cargo Controller - Logistics Customer Service to join our team. You will oversee cargo movement at the container terminal, liaising with customers to meet deadlines and coordinating documentation and flow using Navis Master Terminal systems.

The role emphasizes strong planning, reliable customer service, and proactive problem-solving in a busy logistics environment.