Cargo Controller - Logistics Customer Service

Port Nelson; Nelson; On-site; NZD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance for you and partner

Get Active/Be Well allowance

KiwiSaver contributions

Job summary

Port Nelson in Nelson, New Zealand, is seeking a Cargo Controller for Logistics Customer Service to ensure smooth cargo movement through the Container Terminal using Navis Master Terminal. You will liaise with customers, produce cargo documentation, and plan cargo flow to meet critical deadlines.

We value adaptable, organized individuals with strong communication and a proactive problem-solving mindset; experience in shipping or freight forwarding is highly desirable.

Qualifications

• Experience in shipping, warehousing, freight forwarding, or similar logistics role.
• Tertiary qualification in supply chain management or logistics would be an advantage.
• Proficiency with computer systems; Navis Master Terminal experience is a plus.

Responsibilities

• Liaising with internal and external customers to meet deadlines.
• Producing and processing cargo documentation accurately.
• Planning, coordinating, and controlling cargo flow through the terminal.

Skills

Customer service

Communication skills

Planning & organising

Problem-solving mindset

Education

Tertiary qualification in supply chain/logistics

Tools

Navis Master Terminal

Logistics databases

Job description

Cargo Controller - Logistics Customer Service

• Logistics - Container Terminal Operations

Do you have a passion for exceptional customer service? Are you skilled at managing multiple priorities while making sound decisions? If you're looking for a dynamic and challenging role in logistics, this could be the perfect opportunity for you!

About the Role

Reporting to the Cargo Services Supervisor, you will play a key role in ensuring the smooth movement of cargo through our Container Terminal using the Navis Master Terminal cargo management system. Your main responsibilities will include:

• Liaising with internal and external customers to meet critical deadlines.


• Producing and processing cargo documentation with accuracy and efficiency.


• Planning, coordinating, and controlling cargo flow through the terminal.

You’ll be working alongside a great team of passionate professionals who go the extra mile to ensure our customers receive outstanding service.

About You

We are looking for an adaptable, organised, and detail-oriented professional who thrives in a fast-paced logistics environment. You will bring:

• Strong planning and organisational skills.


• A proven track record in customer service.


• Proficiency with computer systems (experience with logistics databases is a plus).


• Excellent communication skills and the ability to collaborate effectively.


• A proactive, problem-solving mindset with a positive attitude.

Experience in shipping, warehousing, freight forwarding, or a similar logistics-related role is highly desirable. A tertiary qualification in supply chain management, logistics, or cargo management systems would be an advantage.

Why Join Us?

This is an excellent opportunity to develop your career in logistics within a supportive and motivated team environment. If you enjoy problem-solving, working with people, and ensuring smooth cargo operations, we’d love to hear from you!

As part of our team, you will be expected to demonstrate our ASPIRE values – Accountability, Safety, Passion, Integrity, Respect and Excellence.

Port Nelson are passionate about their people, customers and community and are committed to strengthening relationships with Te Tauihu iwi. We offer a great working environment along with a competitive remuneration package including medical insurance for you and your partner, increased KiwiSaver contributions and Get Active/Be Well allowance.

This is an exciting opportunity to work in an amazing company that prides itself on strong values and culture.

Applications close at 5.00pm on Wednesday, 16 September 2026, unless filled prior.

Please note: Port Nelson Ltd is an alcohol and drug-free workplace. Pre-employment testing is part of our recruitment process.
Applicants for this position must be NZ citizens or already have permanent residency to be considered for this role.