Careway - Care Coordinator

Careway; Auckland; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible working hours

4 weeks annual leave

Employee Assistance Programme

Modern office environment

Collaborative team culture

Job summary

Careway is hiring a Care Coordinator for our Integrated Care Musculoskeletal programme based in Mt Eden, Auckland. You will manage a caseload, coordinate services across ACC, employers and healthcare providers, and ensure timely progression of rehabilitation and return-to-work plans.

You will be the central point of contact, staying calm under pressure and proactive in following up with the right people to keep recovery plans on track, contributing to client outcomes and team performance.

Qualifications

• Strong organisation and prioritisation skills.
• Clear and confident communication by phone, email and written notes.
• Ability to build productive relationships with clients, employers, providers and ACC.
• Solid problem-solving and sound judgement in time-sensitive situations.

Responsibilities

• Coordinate services and communication across clients, ACC, employers and healthcare providers.
• Set expectations with clients and providers to achieve pathway outcomes.
• Support return-to-work or independence pathways by planning and progressing next steps.
• Act as the primary contact for assigned clients throughout recovery.
• Monitor timeframes, outcomes and barriers to identify issues early.
• Keep accurate notes and timely written documentation.

Skills

Organisation

Communication

Relationship building

Problem solving

Independent working

MS 365

NZ Driver Licence

Job description

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ACC Integrated Care Musculoskeletal Pathways | Mt Eden Full-time, permanent | Immediate start available

• Help injured New Zealanders achieve sustainable return to independence or/and work duties
• Coordinate care across clients, ACC, employers and health providers in a fast-paced rehabilitation pathway
• Join a supportive, high-performing team where organisation, communication and initiative really matter

About Us

Careway is an ACC-funded provider delivering integrated, outcome-focused musculoskeletal care across New Zealand. We partner with multidisciplinary health providers, employers and ACC to coordinate high-quality rehabilitation that helps people access the right support at the right time.

Through our work with ACC, we are contributing to a more connected and sustainable recovery pathways for people of Aotearoa.

About the Role

We are looking for a Care Coordinator to join our team based in the heart of Mt Eden village. The role sits within an innovative ACC-funded Integrated Care Musculoskeletal (ICPMSK) programme that supports people with knee, shoulder, and spine injuries, helping them progress through rehabilitation and return to work safely and sustainably (if they are off work due to their injury).

Reporting to a Team Leader, you will manage a caseload of clients, coordinate the services and keep communication moving between clients, ACC, employers, treatment providers (including vocational providers if appropriate) and medical specialists.

This is a role for someone who enjoys being the steady central point of contact in a busy environment. You will need to be proactive, calm under pressure and comfortable following up with the right people at the right time so the clients remain supported and recovery plans stay on track.

Your work will directly contribute to client outcomes, team performance and the ongoing growth and innovations of Careway pathways.

Key Responsibilities

• Coordinate services and communication across clients, ACC, employers and healthcare providers
• Set expectations with the clients and providers to achieve pathway outcomes
• Support return-to-work or independence pathway by planning, checking on progress and managing the next steps
• Act as the key contact for assigned clients throughout their recovery pathway
• Monitor timeframes, outcomes and potential barriers so issues are identified early
• Maintain accurate notes, documentation and timely written communication

About You

You may be a physio or occupational therapist who is looking for a change or someone who has experience in healthcare, claim management, recovery and rehabilitation, insurance, customer service, administration, retail leadership, financial services or another people-focused environment. Direct case management and clinical experience is helpful, but not essential.

What matters most is that you are organised, curious, emotionally steady and confident communicating with a range of people. You will be someone who follows through, asks good questions and takes pride in helping clients and stakeholders get clarity.

Key Skills

• Strong organisation skills and the ability to manage competing priorities
• Clear, confident communication by phone, email and written documentation
• Confidence building productive relationships with clients, employers, providers and ACC
• Practical problem-solving skills and sound judgement in complex or time-sensitive situations
• Ability to work independently and autonomously while knowing when to escalation or seek support
• Competence using Microsoft 365 tools, including Teams, Outlook, Excel and Word
• A full New Zealand Driver Licence

Desired Experience

Helpful, but not essential:

• Experience in case management, healthcare coordination or a comparable client-facing role
• Familiarity with patient management systems or digital workflow tools
• Exposure to ACC, vocational rehabilitation or rehabilitation-related processes

Benefits of Working with Careway

At Careway, you will be part of a close-knit team that supports each other day to day. We offer:

• A genuinely supportive and collaborative team culture
• Competitive remuneration and benefits
• Flexible working hours
• 4 weeks paid annual leave, with the option to purchase additional leave
• Wellbeing and team connection initiatives led by our internal employee engagement committee
• Employee Assistance Programme support for you and your family, including counselling, money management, menopause support and life coaching
• A modern, open-plan office designed for collaboration and focus
• An approachable and supportive management team

Applications close Sunday 13 September 2026. We may close applications earlier if the successful candidate is appointed before then.

Applicants must already reside in New Zealand and be eligible to work here permanently.