Cafe Manager

Aotearoa New Zealand Association of Social Workers; Auckland; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Staff meals and drinks

Staff benefits

Growth opportunities

Two consecutive days off

Job summary

Aotearoa New Zealand Association of Social Workers is seeking a Store Manager to oversee the day-to-day operation of a busy cafe. This hands-on role requires strong barista skills and active involvement on the coffee machine while leading a team in a fast-paced environment.

You will manage staff, ensure high standards of coffee, food presentation and customer service, and work closely with owners to continuously improve operations.

Qualifications

• Proven ability to lead front-of-house and barista teams.
• Strong communication and customer service skills.
• Experience managing staff scheduling and performance.

Responsibilities

• Leading and supporting the FOH and barista team
• Managing daily workflow and maintaining efficient service
• Working on the coffee machine and supporting the barista team during busy periods
• Maintaining high standards of coffee, food presentation and customer service
• Staff supervision, training and performance support
• Rostering and coordinating staff coverage
• Handling customer feedback and resolving issues professionally
• Ensuring opening, closing and daily operational procedures are completed correctly
• Working closely with the owners to continuously improve the cafe's operation and team performance

Skills

Leadership

Customer service

Communication

Team management

Barista skills

Job description

As Store Manager, you will be responsible for the smooth day-to-day operation of the cafe. This is a hands-on management role where strong barista skills are essential, and you will be expected to work on the coffee machine when required. You will be actively involved in day-to-day operations while leading a team in a busy, fast-paced environment.

Key responsibilities

Leading and supporting the FOH and barista team

Managing daily workflow and maintaining efficient service

Working on the coffee machine and supporting the barista team during busy periods

Maintaining high standards of coffee, food presentation and customer service

Staff supervision, training and performance support

Rostering and coordinating staff coverage

Handling customer feedback and resolving issues professionally

Ensuring opening, closing and daily operational procedures are completed correctly

Working closely with the owners to continuously improve the cafe's operation and team performance

About you

Minimum 2 years of cafe/hospitality management experience

Minimum 2 years of barista experience

Strong and confident barista skills

Experience working in a busy, high-volume cafe environment

Strong leadership and team management skills

Excellent communication and customer service skills

Ability to stay calm, organised and efficient during busy periods

A hands-on attitude and willingness to support the team wherever needed

Good understanding of daily cafe operations, staff supervision and workflow

Reliability, initiative and a strong sense of responsibility

Competitive pay, based on experience and skills

Two consecutive days off each week, including one weekend day

Full-time, stable hours

A supportive working environment

Opportunity to take real ownership of the day-to-day operation of a busy cafe

Staff benefits, including staff meals and drinks

Opportunity to grow with the business