Cafe Duty Manager

Employer Sponsored Jobs; Franklin; On-site; NZD 45,000 - 65,000; Full time

Benefits offered by this job

Visa sponsorship

Full visa sponsorship under AEWV

Job summary

Employer Sponsored Jobs in New Zealand seeks a Cafe Duty Manager to oversee daily café operations, lead a hospitality-focused team and maintain a positive experience for every customer.

The successful candidate will demonstrate genuine hospitality experience, practical leadership, reliable work standards and a professional approach to managing customers, staff and daily café responsibilities. Visa sponsorship may be available for suitable candidates.

Qualifications

• This role requires several years of hospitality or café operations experience.
• Strong leadership and frontline staff coordination abilities are essential.
• Excellent communication and customer service skills are required.

Responsibilities

• Oversee daily café operations and ensure smooth service across shifts.
• Lead and support café team to maintain consistent service and customer care standards.
• Provide friendly, professional service while handling customer requests and inquiries.
• Supervise POS operations, cash handling and accurate customer payments.
• Monitor stock levels and coordinate replenishment for proper display and organisation.
• Maintain cafe cleanliness, hygiene and service areas.
• Support training and development of team members on procedures and standards.
• Ensure compliance with food safety and workplace health and safety requirements.

Skills

Leadership

Customer service

Communication

Team coordination

Reliability

Job description

Joinacustomer-focusedhospitalityteamwhereleadership,reliabilityandprofessionalservicearevalued.WearelookingforaCafeDutyManagerwhocanconfidentlyoverseedailycaféoperations,supportteammembersandmaintainapositiveexperienceforeverycustomer.

Thisopportunityisdesignedforcandidateswhobringmorethanajobtitle.Thesuccessfulapplicantwillbeexpectedtodemonstrategenuinehospitalityexperience,practicalleadershipability,dependableworkstandardsandaprofessionalapproachtomanagingcustomers,staffanddailyoperationalresponsibilities.

TheroleisbasedinNewZealandandoffersexposuretoavariedcaféenvironment,includingteamcoordination,coffeeandfoodservice,customerservice,stockmanagementandday-to-daycaféoperations.Youwillplayanimportantroleinmaintainingservicestandardsandensuringthecaféoperatesefficientlythroughouteachshift.

The Opportunity

Joinacustomer-focusedhospitalityteamwhereleadership,reliabilityandprofessionalservicearevalued.WearelookingforaCafeDutyManagerwhocanconfidentlyoverseedailycaféoperations,supportteammembersandmaintainapositiveexperienceforeverycustomer.

Thisopportunityisdesignedforcandidateswhobringmorethanajobtitle.Thesuccessfulapplicantwillbeexpectedtodemonstrategenuinehospitalityexperience,practicalleadershipability,dependableworkstandardsandaprofessionalapproachtomanagingcustomers,staffanddailyoperationalresponsibilities.

TheroleisbasedinNewZealandandoffersexposuretoavariedcaféenvironment,includingteamcoordination,coffeeandfoodservice,customerservice,stockmanagementandday-to-daycaféoperations.Youwillplayanimportantroleinmaintainingservicestandardsandensuringthecaféoperatesefficientlythroughouteachshift.

Key Responsibilities

• Overseedailycaféoperationsandensuresmooth,efficientservicethroughouteachshift
• Leadandsupportcaféteammemberstomaintainconsistentserviceandcustomercarestandards
• Providefriendlyandprofessionalservicewhilehandlingcustomerrequestsandenquiries
• Supervisepoint-of-saleoperations,cashhandlingandaccuratecustomerpayments
• Overseecoffee,beverageandfoodservicetoensurequality,presentationandefficiency
• Monitorstocklevels,coordinatereplenishmentandensureproductsareproperlyorganisedanddisplayed
• Overseecoffeepacking,productpreparationandotherdailycaférequirements
• Monitorteamperformanceandworkflowduringbusyserviceperiods
• Respondtooperationalissuesandadjuststaffdutiesaccordingtodailybusinessrequirements
• Maintainclean,organisedandhygieniccaféandserviceareas
• Supportthetraininganddevelopmentofteammembersinworkplaceproceduresandservicestandards
• Ensurecompliancewithfoodsafety,workplacehealthandsafetyandhygienerequirements
• Maintainprofessionalpresentationandconductwhenrepresentingthebusiness
• Workcollaborativelywiththewiderteamtomaintainanefficient,welcomingandcustomer-focusedcaféenvironment

Requirements & Eligibility

• Previousexperienceincafé,hospitality,customerserviceorsupervisoryrolesispreferred
• Demonstratedexperiencesupportingorcoordinatingday-to-daycaféoperations
• Practicalbaristaandcoffeepreparationexperiencewillbehighlyregarded
• Strongcommunication,interpersonalandcustomerserviceskills
• Confidentandprofessionalapproachwhendealingwithcustomersandteammembers
• Abilitytolead,supportandworkeffectivelywithadiversehospitalityteam
• Abilitytotakeresponsibilityfordailyoperationaltasksandworkindependentlywhenrequired
• Strongreliability,punctualityandworkethic
• Positiveattitudewithawillingnesstolearnandadapt
• Goodpersonalpresentationandprofessionalconduct
• Abilitytomanagemultipleresponsibilitiesinabusycaféenvironment
• Understandingoffoodsafety,hygieneandworkplacehealthandsafetyrequirements
• Availabilitytoworkweekends,includingatleastoneSunday
• Genuineandverifiablehospitalityexperienceandemploymenthistory
• MustmeetapplicableNewZealandemploymentandvisarequirements
• Employer-supportedvisasponsorshipmaybeavailableforsuitablecandidates

Special Instructions

Candidatesseekingemployer-supportedvisasponsorshipmaybeconsidered.

• Overseedailycaféoperationsandensuresmooth,efficientservicethroughouteachshift
• Leadandsupportcaféteammemberstomaintainconsistentserviceandcustomercarestandards
• Providefriendlyandprofessionalservicewhilehandlingcustomerrequestsandenquiries
• Supervisepoint-of-saleoperations,cashhandlingandaccuratecustomerpayments
• Overseecoffee,beverageandfoodservicetoensurequality,presentationandefficiency
• Monitorstocklevels,coordinatereplenishmentandensureproductsareproperlyorganisedanddisplayed
• Overseecoffeepacking,productpreparationandotherdailycaférequirements
• Monitorteamperformanceandworkflowduringbusyserviceperiods
• Respondtooperationalissuesandadjuststaffdutiesaccordingtodailybusinessrequirements
• Maintainclean,organisedandhygieniccaféandserviceareas
• Supportthetraininganddevelopmentofteammembersinworkplaceproceduresandservicestandards
• Ensurecompliancewithfoodsafety,workplacehealthandsafetyandhygienerequirements
• Maintainprofessionalpresentationandconductwhenrepresentingthebusiness
• Workcollaborativelywiththewiderteamtomaintainanefficient,welcomingandcustomer-focusedcaféenvironment

• Previousexperienceincafé,hospitality,customerserviceorsupervisoryrolesispreferred
• Demonstratedexperiencesupportingorcoordinatingday-to-daycaféoperations
• Practicalbaristaandcoffeepreparationexperiencewillbehighlyregarded
• Strongcommunication,interpersonalandcustomerserviceskills
• Confidentandprofessionalapproachwhendealingwithcustomersandteammembers
• Abilitytolead,supportandworkeffectivelywithadiversehospitalityteam
• Abilitytotakeresponsibilityfordailyoperationaltasksandworkindependentlywhenrequired
• Strongreliability,punctualityandworkethic
• Positiveattitudewithawillingnesstolearnandadapt
• Goodpersonalpresentationandprofessionalconduct
• Abilitytomanagemultipleresponsibilitiesinabusycaféenvironment
• Understandingoffoodsafety,hygieneandworkplacehealthandsafetyrequirements
• Availabilitytoworkweekends,includingatleastoneSunday
• Genuineandverifiablehospitalityexperienceandemploymenthistory
• MustmeetapplicableNewZealandemploymentandvisarequirements
• Employer-supportedvisasponsorshipmaybeavailableforsuitablecandidates

Candidatesseekingemployer-supportedvisasponsorshipmaybeconsidered.

Full visa sponsorship available under New Zealand Accredited Employer Work Visa (AEWV).