Business Systems Analyst

Protecta Insurance New Zealand Ltd; Auckland; Hybrid; NZD 120,000 - 150,000; Full time

Benefits offered by this job

Hybrid work model

Mental health recharge days

Volunteering opportunities

Diversity panels and ERGs

Job summary

Assurant in Auckland seeks a Business Systems Analyst to bridge business needs and technology, turning requirements into clear system behaviours, rules, data and integration needs. Working within the Delivery Team, you will transform business, product, operational and technical needs into actionable specifications for our NZ Automotive projects.

This 12-month fixed-term contract role is based in central Auckland with a hybrid work model.

Qualifications

• Translate business and technical needs into clear requirements and acceptance criteria.
• Strong process analysis and workshop facilitation skills.
• Working knowledge of REST APIs, JSON, SQL, data models, and data mapping.
• Experience supporting testing and defect analysis and tracing outcomes to requirements.
• Solid documentation and stakeholder management using Jira, Confluence, Miro, Lucidchart or Visio.
• Ability to manage multiple priorities in delivery environments.

Responsibilities

• Analyse business, product and operational processes to understand requirements and shape future-state solutions.
• Translate business needs into clear system requirements, business rules, process flows and acceptance criteria.
• Analyse systems, APIs, integrations and data flows with knowledge of REST APIs, JSON, SQL and data models.
• Facilitate workshops and collaborate across Product, Operations, Finance, Architecture, Engineering and QA to align business needs with technical solutions.
• Support delivery through requirements traceability, defect analysis and implementation, ensuring solutions remain aligned to business outcomes.
• Identify opportunities to improve systems, processes, data quality, controls and ways of working.

Skills

Business analysis

Process mapping

REST APIs

JSON

SQL

Data modeling

Documentation

Stakeholder mgmt

Tools

Jira

Confluence

Miro

Lucidchart

Visio

Job description

Why work with Assurant?

Assurant redefines the boundaries of protection - safeguarding and servicing connected devices, homes, automobiles, and commercial equipment in partnership with the world's most successful brands. When you join Assurant, you will be part of a community that cares. A diverse and supportive team culture will see you challenge yourself and motivate you to think out of the box. We come from a variety of countries, cultures, and backgrounds, but we are united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results.

• Cultural day off to celebrate what's important to you
• International and local mentoring programs
• Diversity panels and employee resource groups
• Hybrid work model - 3 days in the office, 2 days from home
• 2 mental health recharge days per year
• Volunteering opportunities to give back to a cause that is important to you

What’s the role about?

We're looking for a Business Systems Analyst who can bridge the gap between business needs and technology. Combining strong business and process analysis with technical systems expertise, you'll help deliver strategic transformation across our New Zealand Automotive business. Working within the Delivery Team, the role turns business, product, operational and technical needs into clear requirements, system behaviours, business rules, data and integration requirements, and acceptance criteria.

This role is a 12-month fixed term contract opportunity supporting a transformation project, based in our central Auckland offices on a hybrid work basis.

Responsibilities

• Analyse business, product and operational processes to understand requirements and help shape simpler, effective future-state solutions.
• Translate business needs into clear system requirements, business rules, process flows and acceptance criteria.
• Analyse systems, APIs, integrations and data flows, using technical knowledge of REST APIs, JSON, JSON Schema, SQL and data models.
• Facilitate workshops and collaborate across Product, Operations, Finance, Architecture, Engineering and QA to align business needs with technical solutions.
• Support delivery through requirements traceability, defect analysis and implementation, ensuring solutions remain aligned to agreed business outcomes.
• Identify opportunities to improve systems, processes, data quality, controls and ways of working.

About you

Ideally 5+ years strong Business Systems Analysis experience within complex technology, platform or transformation environments.

• Ability to translate business, process and technical needs into clear requirements, business rules, system behaviours and acceptance criteria.
• Strong process analysis and workshop facilitation skills, with experience identifying gaps, dependencies and opportunities for improvement.
• Working technical knowledge of REST APIs, JSON, JSON Schema, SQL, data models, integrations and data mapping.
• Experience supporting testing and defect analysis, tracing outcomes back to requirements and data rules.
• Strong documentation and stakeholder management skills, with experience using tools such as Jira, Confluence, Miro, Lucidchart or Visio.
• A practical, organised and adaptable approach, with the ability to manage multiple priorities and workstreams.

Desirable

• Strong preference for experience in finance, insurance, fintech or similarly regulated digital product environments.
• Exposure and/or experience to AI-enabled ways of working.
• Exposure to platform modernisation, transformation or complex integration programs.
• Experience working in Agile or hybrid delivery environments across Product, Architecture, Engineering, QA and business teams.
• Relevant business analysis, product ownership or Agile certification.

The successful applicant will be subject to relevant background checks such as reference checks and a Ministry of Justice Criminal Record Check.

At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences, and abilities, we're able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it's only by listening to and representing the unique voices of every individual that we can innovate for all.

If you need a reasonable accommodation or adjustment at any stage of the hiring process, please contact us. We are committed to ensuring an accessible and equitable experience for all candidates.

For further information about Assurant, please visit our website: https://www.assurant.com/

What’s the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America's Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world's leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant's privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

We work with the world's top brands to make smart devices simpler. Vehicles last longer. Homes more secure. Problems easier to solve. And we volunteer in communities all over the globe to help the world become a greener, better place. We come from a variety of countries, cultures, and backgrounds. But we're united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results. So connect with us. Bring us your best work and your brightest ideas. And we'll bring you a place where you can thrive.